Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®
Top 100 Most Loved Workplace® 
Forbes Best-in-State Employer

Receptionist

We are looking for an experienced and methodical receptionist to join our busy Cardiff office and support our client-focused team. This is a full-time position with duties split between managing our busy reception and providing administrative support to various teams.

Key Responsibilities

Greeting and welcoming visitorsManaging the daily log and security passes for health and safety purposesHandling the switchboard and fielding callsOrganising and prioritising reception tasks to ensure efficient serviceManaging meeting room bookings and arranging buffetsSetting up meeting rooms each morningHandling and distributing incoming and outgoing post and courier deliveriesArranging the end-of-day postManaging and distributing office stationeryProviding administrative support including claims input, enquiries, archiving, diary management, chasing documentation, and database updatesBooking taxis and travelManaging the basement parking rotaHandling various invoicing tasks

This front-of-house role requires someone who embraces our passion for customer service and professionalism. You should be able to work on your own initiative as well as part of a team with the other receptionist. Our work can be varied, so you may be incredibly busy one day and quieter the next, taking on more administrative duties as needed. Flexibility is key, as some days may involve data entry and other tasks as required.

If you are a proactive and adaptable individual with a commitment to excellent service, we would love to hear from you!

The skills you will have when you apply:

Previous reception experience with similar responsibilities in a dual role is essentialExcellent presentation skills, highly organised, and customer-focusedExperience in dealing with general enquiries in a positive and professional mannerAbility to work with minimal to no supervisionHighly professional telephone mannerMust be able to use initiative without referralAbility to operate a switchboard (training will be provided for the right candidate)Excellent administration skills with the ability to multitaskComputer literate, including Microsoft Excel

What we’ll give you for this role:

Remuneration & more

Competitive salary taking into account skills, experience and qualificationsA Self Invested Personal Pension Scheme (SIPP)Holiday allowance of 25 days plus bank holidays

Health & support

Private healthcare plan (including pre-existing conditions)Life assuranceEmployee assistance programme for employee wellbeing  Group Income Protection  

Other benefits

Voluntary flexible benefits – green car scheme, travel insurance, dental cover, cycle to work scheme, season ticket loan, welling and digital GP applicationsDiscounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.

Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.

Next steps for you:

Think we'd be a great match? Apply now – we want to hear from you.

As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.