About Our Home:

Nestled in the picturesque heart of the Lea Valley, Broxbourne Nursing Home emerges as a beacon of luxury and warmth. This brand-new haven, designed with meticulous attention to detail, boasts 77 stylish bedrooms, each a sanctuary of comfort. From the inviting hum of our open-plan communal spaces to the serene beauty of our landscaped gardens, every corner of Broxbourne is crafted for joy. Whether it’s a movie in our cinema, a workout in the gym, or a quiet moment in the lounge, here, every resident finds their own slice of home. At Broxbourne, we don’t just offer care; we curate experiences.

Duties and Responsibilities

To act as first point of contact to the Home by answering the phone and operating a small telephone switchboard – receiving and transferring calls, recording and passing on accurate messages where necessary.To deal with queries from the public and customersTo monitor visitor access and maintain security awarenessTo provide general administrative and clerical supportReceive and greet visitors and members of the public and respond to their enquiries, and escort them to their meetings etc.Receive deliveries and arrange for their distribution.Typing of documents including letters, minutes, charts, notices etcKeeping the reception area tidy and its notice boards up to date.Book transport as required.Dealing with post and distributing to relevant departments, people.Setting up meeting facilitiesArranging for catering for meetings and daily office useUndertake all pre-employment checks (references, DBS, etc.) and proactively supporting the on-boarding process.Maintaining employees file records up-to-date by updating changes in employee detail or status in a timely manner.Arrange meetings, process confidential reports and documents, filing electronic and hard copy, tracking deadlines and taking action as requiredAdditional administration duties may be requested from different departments

Requirements

At least one year’s experience of switchboard/receptionist duties.The ability to remain calm, helpful and courteous whilst providing professional services to callers, visitors, residents and fellow work colleagues.Good Time ManagementExcellent communication skills with the ability to communicate at all levels and with a pleasant telephone mannerAn organized approach and good attention to detailGood IT skills including Excel, Word, Outlook and PowerPoint

What we can offer you:

Salary from £11.50 per hourESAS – Salary AdvanceEmployee Assistance ProgrammePerkboxEmployee of the MonthLong term service awardsBlue Light CardProfessional DevelopmentRefer a Friend