JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

We are looking for a self-motivated person with a passion for customer service, who is a team player with great attention to detail. The key focus for this role will be to create a single visual point of contact for client employees and to act as the primary interface between the internal operations of client and its clients. Providing services to the highest standards as well as representing client values in appearance, presentation, and manners.

To promote the company in the most favorable light through the highest levels of personal and professional conduct.To provide a highly efficient and proactive service to client, its employees, and its clients.To ensure that reception services provide a high-profile role model that reflects JLL and client values and which sets the tone for everyone entering the client premises, whether they be staff or visitors.

You will need to demonstrate a culture that promotes JLL’s core values of Teamwork, Excellence and Ethics.

Core Responsibilities

Enthusiastically welcome all visitors to client's office, by welcoming them, showing them through the process of registration, keeping them updated about their host / meeting, taking care of their needs during their visit to the client's site, and bidding them goodbye. This is an on-site, 40-hour/week role.

Answering the phone in a professional manner consistent with client's global standard.To liaise with the client employees about all the services offered at reception.To ensure reception desk, waiting area and meeting rooms are maintained to highest standards of tidiness and cleanliness.To process and manage conference room bookings and requirements.To make and deliver refreshments to the meeting rooms as required by client.To order and deliver to meeting rooms any catering as required.To ensure all visitors to the building are correctly registered and issued a pass.To alert hosts to their visitor’s presence and keep visitors updated about their host’s arrival time; ensuring all visitors are collected by their hosts.To offer assistance with large pieces of luggage and offer appropriate beverages to waiting visitors.To respond positively to any requests from visitors to enable a positive and successful visit to the client office.To work closely with security and FM teams to provide the best possible service to all clients and employees.To undertake regular checks of meeting rooms to ensure they are kept clean, tidy, and fully operational in terms of services and supplies.To provide hospitality services to the meetings room as requested in the bookings and per local office standard procedures.To assist in the conference room set-ups as required, including furniture changes and adjustments to moveable walls (where applicable).To understand the Audio-Visual equipment for the meetings rooms and provide or escalate support requirements as necessary.To work closely with technology support teams in issuing wireless internet access to guests and visitors.  Proactive communicator with all key influencers within JLL and client.Procure and distribute pantry amenity supplies.Any other duties required as part of the role as and when requested in support of the whole office FM service delivery which may include providing support occasionally outside the key hours of operation.  

Customer Service

To ensure that customers, both internal and external, are given a prompt and efficient service and expectations are consistently exceeded.To maintain an effective customer focus in all activities.To maintain controls to ensure the security of the premises, materials, and resources.

Additional responsibilities

Track all visitors, including vendors, visiting employees and guests. Providing quality data as required.Where applicable, manage parking and vehicle logs and records.Book taxis in line with the client’s policy and procedures.Coordinate security access cards for employees and vendors.Manage incoming and outgoing courier and other packages or mail as required.Ensure you are up to date with any required changes to reception processes, or office projects that may affect reception service delivery.Ensure procedural standards manual (SOPs) are kept up to date and adhered to.To attend all meetings and any company meetings as required.To take responsibility for contributing towards your own development, with the guidance of your line manager, and attending training courses as identified.To act as a positive ambassador for the business.To show commitment to company values in all aspects of your role.

You will need to be able to demonstrate the following skills and experience

Prior experience in facilities, hospitality, or related field (preferred).Problem-solving skills – capacity to deal with ambiguity and solve complex problems effectively.The ability to effectively deal with stressful situations.The ability to work independently.

You also need to be:

Self-motivated; confident & energetic.Flexible – able to adapt to rapidly changing situations.Goal-oriented – able to focus on meeting all performance targets.A strong communicator – good presentation skills and possess strong verbal & written communication skills (English & local language required, additional languages beneficial).

Estimated total compensation for this position:

45,000.00 – 47,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –Seattle, WA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.