Receptionist

Salary: £30,183.09 per annum, plus company benefits

Location: London, EC4N 8AF

Contract: Full Time, Permanent

Shifts: 37.5 hours per week, Monday – Friday, 9am until 5:30pm with 1 hours unpaid lunch break

Work model: Fully onsite

Williams Lea seeks a Receptionist to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role 

The primary focus of the Receptionist role is to deliver excellent customer service at all times and providing administrative and front line service to all visitors and staff.

  

Key responsibilities 

Promptly and efficiently deal with telephone callsTake and pass on messages accurately as requiredThe main point of contact for any visitor/guest or employee for the organisationGreet and interact with visitors to the location informing the host of the guest’s arrivalArrange travel & couriers for location with accurate vehicle and destination informationDeal with any other reception or switchboard duties as requiredContinually monitor reception inbox ensuring e-mails are responded to in a timely mannerBook and allocate meeting room space on our tablets and meeting room booking systemAction any requirements for hospitality including ordering catering and presenting in the meeting room at the required timesBook fine dining, confirming menu choices and noting dietary requirementsBook meeting requirements (eg AV equipment, beverages, flipchart, screen, etc)Action and manage promptly any changes to requirementsTroubleshoot and manage AV equipmentAssist clients with setting up teams callsBooking in visitors and guests with the building reception/security teamLiaising with office services for room set ups/furniture removalHaving an eye for detail and checking rooms are perfect each timeCar park controlEnsuring that the guests and hosts are taken care of offering excellent customer care skills at all times

Personal attributes

Minimum of two-year receptionist, switchboard or administrative assistant experience required preferably in a banking, legal or large corporate environmentExceptional customer service skills to effectively great and communicate with callers and visitorsAbility and willingness to learn in-depth knowledge of the company (the business and employees) to more efficiently handle calls and great visitorsAbility to work in a fast-paced team environmentAbility to effectively and professional communication with co-workers and clientsAttention to detail with an emphasis on accuracy and qualityIntermediate computer skills including Microsoft Word and ExcelAbility to prioritize work to balance multiple projects and deadlinesExcellent verbal and written communication skillsSelf-motivated and the ability to multi-task

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

25 days holiday, plus bank holidays(pro-rata for part time roles)Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.Life AssurancePrivate Medical InsuranceDental InsuranceHealth AssessmentsCycle-to-work schemeDiscounted gym membershipsReferral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com(we do not accept applications to this email address).