JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

About this role –

Looking for a customer service career that combines your brilliant people skills with your enthusiasm about guest services? This JLL account presents a unique opportunity to deliver amazing guest experiences at one of the world’s best-known leading technology companies, with a global footprint, and local presence in Cambridge, MA.  We’re looking for incredible individuals to create a best-in-class reception & concierge experiences for employees, business clients, community members, and interview candidates. Be at the heart of our reputation for extraordinary guest services.

You’ll be the all-around experience expert, working with teams across the organization! 

Core functions include:

Enthusiastically welcome our guests, anticipate their needs, assist with arrival, office orientation, and departure - respond promptly with your personal spirit, however busy and whatever time of day!

Create memorable experiences with a warm, welcoming personality.

Take initiative to proactively address guest needs and answer questions.

Share your personal passions and knowledge of the office services, spaces, and amenities available to guests and help them feel welcomed and productive. 

Collaborate with team members to communicate trends in guest services and develop best practices and streamlined processes that respond to guests’ needs.

Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency.

Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.

Additional responsibilities include:

Track all visitors, including vendors, visiting employees and guests. 

Manage parking and vehicle logs and records.

Coordinate security access cards for employees and vendors.

Welcome event guests and assist with printing visitor badges.

Assist with tracking employee on-boarding/off-boarding processes.

Manage incoming and outgoing courier and other packages or mail as required.

Support the annual management plan by accomplishing key performance indicators.

Perform ad hoc facilities assignments as needed.

Sound like you? To apply you need to possess: 

Experience: Minimum 2 years previous customer service related experience.

Flexibility: We look for flexibility and positive attitude in managing shifting daily priorities and high volume of guests.

People Person: The best part of serving others is creating experiences for them that go beyond the expected.

Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally and passionately.  Fluency in English and the local language is required.

Multi-tasker: Knows how to multi-task while ensuring consistent and elevated guest experiences and accuracy. 

Technology and Tools: Proficient in a range of information technology tools and platforms.  

Minimal Physical Activity: Ability to perform minimal physical activity such as carrying small packages. 

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Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.