WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. 

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Conrad London St James is one of Hilton’s three global luxury brands and reflects the bold, inspired and personalised service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10% in the world.

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A World Of Rewards

\n\nHourly rate: £13.52 plus incentives from upsell\nA global travel program for team members\nUniforms\nMeals whilst on duty\nTo be part of a fabulous team\n\n

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The hotel located in the heart of Westminster, as well as 256 beautifully appointed bedrooms our outlets within the hotel offer its teams the opportunity to join exciting food and drink concepts, with the standards and luxury service Conrad is famous for. Supported by celebrity chef Sally Abe, they consist of: 

\n\nThe Blue Boar Pub, opened May 2021, which is a contemporary take on a British pub \nThe Hedgerow, the hotel’s first cocktail bar, which takes inspiration from the beauty of the traditional British countryside \nThe Pem, a glamourous and elegant restaurant in the centre of the hotel showcasing classic British cuisine using modern techniques \nThe Orchard, for afternoon teas and lighter meals \nThe Executive Lounge, an exclusive space dedicated to our most valued guests, providing a higher level of luxury and personalized service.\nSeven Meetings & Events Spaces, perfectly designed to host a wide range of gatherings and events, each space offers the same commitment to quality, luxury, and service excellence that define Conrad London St. James.\n\n

 

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What will I be doing?

\n\nAchieve positive outcomes from Guest queries in a timely and efficient manner\nEnsure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required\nEnsure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments\nDemonstrate a high level of customer service at all times\nAttend appropriate training courses, when required, and assist with the Night Team's training and development efforts\nDemonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties\nMaximize room occupancy and use up-selling techniques to promote hotel services and facilities\nUse the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy\nComply with hotel security, fire regulations and all health and safety legislation\nAct in accordance with policies and procedures when working with front of house equipment and property management systems\nFollow company brand standards\nAssist other departments, as necessary\n\n

 

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What are we looking for?

\n\nPrevious experience in a customer-focused industry\nCompleted high school certificate or equivalent\nPositive attitude and good communication skills\nCommitment to delivering a high level of customer service\nExcellent grooming standards\nAbility to work on your own and as part of a team\nCompetent level of IT proficiency\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\n\nPrevious experience in cash handling\n\n

 

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Travel:

\n\nSt James Park Tube Station – District & Circle Line – across the road\nWestminster Tube Station – Jubilee Line (4 Mins Walk)\nVictoria Station (8 Mins Walk)\nWaterloo Station (10 Mins Walk)\n\n

 

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