Job Summary The Receptionist is responsible for providing telecommunication services to a KidsPeace facility. This includes greeting and directing customers and visitors. Job Duties + Operate the telephone system by routing calls, paging staff persons, placing out-going calls, and performing client and staff inquiries utilizing KidsPeace current software and applications + Troubleshoot and maintain the current telephone system and report errors to appropriate department or local telephone company + Greet, direct, and aid customers and visitors by providing general information as needed. Be courteous, helpful, and professional + Serve as the location clearinghouse by operating and maintaining office equipment; performing light word-processing functions, as specific location requires + Receive, collect necessary data, and place emergency 911 calls to local and state emergency dispatchers + Ensure that visitors sign in and out via log; ensure that visitors are given and wear visitor tags + Preparing, sorting, and distributing US and interoffice mail; receiving and tracking parcels and packages + Provide assistance to security department by monitoring and operating security equipment during absence of security personnel as specific location requires + Monitor the Incident Command Phone; follow the Incident Command System (ICS) procedures and use ICS forms Qualifications + High School Graduate or equivalent required + Must possess basic personal computer knowledge and skills + Must be able to receive and give detailed information through verbal and written communication. Must be proficient in the English language + Comfortable working around socially and emotionally disturbed clients + Must have the ability to work evenings, weekends, holidays, flexible hours, and overtime as required