Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Job Description

We are looking to hire Receptionists to serve as our guests’ first point of contact and manage all aspects of their accommodation.Ultimately, you will help create a pleasant and memorable stay for our guests.Hotel Receptionist responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Essential Duties and Responsibilities

Perform all check-in and check-out tasksManage online and phone reservationsInform customers about payment methods and verify their credit card dataRegister guests collecting necessary information (like contact details and exact dates of their stay)Welcome guests upon their arrival and assign roomsProvide information about our hotel, available rooms, rates, and amenitiesRespond to clients’ complaints in a timely and professional mannerLiaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needsUpsell additional facilities and services, when appropriateMaintain updated records of bookings and payments
Qualifications

Other Skills Education and Experience

Excellent communication and organizational skillsProficient in the use of Opera PMS softwareA minimum of a year work experience as a receptionist with a reputable hotel brandStrong interpersonal and problem-solving abilitiesHighly responsible & reliableAbility to work cohesively as part of a teamMinimum of OND from a recognized institution

Benefits

Attractive Salary: Our goal is to acknowledge our employees' skills and performance, while at the same time respecting the principles of fairness and non-discrimination.To ensure our salaries are competitive, we regularly conduct surveys of local markets and specialized firms. This enables us to provide personalized and motivational support for all our teams to facilitate and encourage their development.Regular Support: Meeting in a calm setting, conducting an appraisal, and setting targets is a valuable process, both for managers and employees. Several meetings or discussions are held throughout the year to facilitate dialogue and motivate teams.Wellness for all: With operations over 63 countries, we strive to ensure the well-being, health, and safety of all our teams. Accor is extremely attentive to its employees and their loved ones.
Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.