Location: Waukegan, IL Hours: Monday - Thursday 12 PM - 8 PM and Friday 9 AM - 5 PM Payrate: $18 - $18.87 Job Summary The Client Access Specialist 1 is a client-facing position responsible for creating a welcoming experience for all clients and visitors The Client Access Specialist 1 is responsible for treating all clients and visitors with respect and dignity and for providing exceptional customer service support. The Client Access Specialist 1 works closely with other Josselyn team members to ensure compliance in areas of client onboarding and client record maintenance. Essential Responsibilities and Metrics: + Interact with all clients and visitors in a respectful and welcoming manner + Uphold HIPAA privacy standards for client data + Follow client check in processes to maintain compliance for client records + Answer the telephone in a timely and polite manner with appropriate and accurate navigation of calls + Collect client payments for services + Process incoming and outgoing mail + Accurately upload client documentation into EMR system + Maintain and manage the waiting room + Timely completion of all projects as assigned by supervisor Qualifications + High school or equivalent + Previous experience as a receptionist in mental health, healthcare, or related field required + Excellent written and verbal communication skills + Competency in Microsoft Office 365 applications including: Word, Excel, and Outlook and Zoom + Good time management skills Ind2