Summary:Greets and welcomes patients, employees, internal and external customers. Answers routine inquiries, and directs to the appropriate department. Operates switchboard: answers, screens and transfers telephone calls. Performs clerical duties as required. Position Responsibilities: + Greets visitors, answer routine inquires, and directs visitors to the appropriate office. + Processes requests for information in person, via phone and/or email in accordance with established policies and procedures, particularly regarding confidentiality. + Answers routine questions or refers to the appropriate source for resolution. + Ensures information is forwarded to the correct department and calls are routed to the appropriate personnel. + Check and verifies valid Virtua ID and/or ensures log is signed according to security procedures. + Performs clerical duties such as creating new admission packets, processing faxes, sorting and distributing mail, retrieving and filing reports and medical records. + Assists other personnel as requested, participates in quality reviews and new staff orientation. Position Qualifications Required / Experience Required:Up to 6 months general office experience or experience in retail or other service industry where direct public contact is required. Basic computer user skills (data entry, information look-ups, word processing). Attention to detail and accuracy. Good Communication skills (verbal-written-listening) in order to interact with internal staff and external clientele or suppliers. Nursing home Experience Preferred Ability to project a courteous, tactful, and pleasant manner to patients/families/employees and members of the health care team at all time