Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Administrative

Job Description & Summary

At PwC, our people in property management focus on providing strategic advice and solutions for clients in the real estate industry, helping them optimise their property portfolios and maximise returns. These individuals handle property acquisitions, leasing, asset management, and development projects.

In facilities and infrastructure management at PwC, you will focus on creating and maintaining efficient and effective operations of physical workspaces, including maintenance, security, and space planning. You will play a crucial role in creating a comfortable and productive environment for employees and clients.

Position Summary: To operate the switchboard and handle reception area activities. Serves as the first point of contact with the firm and the office for visitors and callers. Handles all internal and external inquiries and carries out administrative activities of the front office. The purpose of the role is to provide the highest level of client care and service to all visitors and internal stakeholders.

Primary Responsibilities and Duties: General guidance but not restricted to the below duties:

Financial:

Adhere to the allocated budget for the administrative function of the office.

Customer:

Greet visitors and ensure all callers and visitors are dealt with promptly, courteously, and accurately.Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room, and assisted with parking if relevant.

Internal Process:

Operate the switchboard.Screen and route incoming telephone calls, take messages, and answer incoming queries.Maintain visitor and caller logs.Receive deliveries and coordinate outside delivery/courier services with the help of Office Administrators.Answer queries from visitors and callers, and refer them to the appropriate person.Perform general maintenance of the reception area.Manage incoming and outgoing faxes (may be performed by Office Administrators in certain locations).Ensure mail and faxes are distributed to the appropriate person accurately and in a timely manner (may be performed by Office Administrators in certain locations).Book meeting rooms and collaborative spaces and maintain tidiness (may be performed directly online in certain locations).Monitor the floors – meeting rooms and Partner Offices. Carry out regular checks of all areas including meeting rooms, partner offices, and lobby area to ensure all areas are clean and tidy.Develop good relationships with staff, partners, and other service partners to ensure optimum service provision whilst providing an interface to all office management services.Take responsibility for ensuring that the firm’s available workspaces are utilized to their full potential on the relevant floor.Provide professional service and support to all internal stakeholders.Provide operational support to colleagues to ensure service levels are maintained during peak periods.Support the office manager in event planning and organization.Act in accordance with regulations.Perform other administrative duties as required.

Learning and Growth:

Work towards being a high-quality internal service provider and ensure that all administrative support requirements are being met.Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed.

Knowledge and Skills:

Education:

High school certificate (equivalent) or Bachelor’s degree.

Language:

Fluency in spoken and written English, proficiency in Arabic is an advantage.

Specific Skills:

Experience with a professional services firm is an advantage.

Knowledge and Skills:

Strong customer service skills. Confident, enthusiastic, and motivated to deliver a great customer experience.Organized and able to prioritize activity.Excellent oral communication and interpersonal skills.Ability to work under pressure and show initiative.Attention to detail.Strong team player. Flexible and adaptable to different client needs.Must possess a warm, friendly, and professional demeanor.Literacy in Microsoft Office (Word, Excel, PowerPoint).

Minimum years experience required

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Additional application instructions

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Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Architectural Management, AutoCAD (Drawing Software), CAD Standards, CCURE (Security Management Software), Communication, Corrective Maintenance, Correspondence Management, Cost Management, Coworking Space Management, Cross-Functional Team Coordination, Customer Experience (CX) Strategy, Demand Management, Emergency Response System Maintenance, Emotional Regulation, Empathy, Environment, Health, and Safety (EHS) Program Development, Event Execution, Facilities Engineering, Hoteling, Inclusion, Insurance Administration, Integrated Workplace Management System (IWMS) {+ 56 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date