General Description: The Receptionist deals with inquiries on the phone and face to face, and ensures all visitors are signed in and properly attended. The Receptionist handles incoming and outgoing mail and packages and is responsible for on and off-site file storage. 

Responsibilities:

Function as back up to Fulfillment.Scan and file documents as needed.Schedule Iron Mountain pickups and maintain storage records.Handle all shipping and receiving.Assist with special projects, as needed.Update and distribute telephone lists.Tidy and maintain the reception area.Control inventory relevant to reception and kitchen areas.Receive and sort mail and deliveries.Prepare correspondence and documents.Provide general administrative and clerical support.Monitor visitor access and maintain security awareness.Deal with queries from plan participants.Greet people entering the organization.Provide information to callers.Answer telephone, screen and direct calls.

Knowledge, Skills and Abilities:

High school diploma in any field from an accredited institution.Degree in any field from a certified college.Knowledge of clerical and administrative procedures.Knowledge of consumer service practices and principles.Strong keyboard skills.Effective communication skills and professional personal presentation.Ability to manage information of employees.Must be able to multi-task.Organizing, planning, and customer service orientationGreat attention to detail and stress tolerance.Should be honest, respectful, and trustworthy.Should be flexible and possess cultural awareness.Possess skill in Excel, Outlook and Word.Ability to lift 40 lbs.