Company Description

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Job Description

What you’ll do…

Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges.Deal with the arrival and departure processes for all guests, ensuring all standard operating procedures are adhered to.Deal with in-house guests’ requests, recording all feedback as per our standard operating procedures.Responsible for ensuring the accuracy of guest credit, billing and financial transactions.Ensure the accuracy of data in all systems and provides the necessary daily reports for all departments as per our standard operating procedures.Ensure the night reception tasks are completed correctly and accurately in line with our standard operating procedures.Ensures all guests are quoted the correct rate as per the selling strategy and website.Ensure all telephone calls are answered as quickly and efficiently as possible.Maintain observation over guests and guest’s property to ensure security alerts are kept to a minimum.Report any maintenance issues to the correct department and check to ensure the work has been completed.Ensure the integrity of the public area and back of house areas are maintained at all times, with deficiencies corrected immediately.Collaborate with all other teams in the hotel, and all outsourced business partners to ensure the utmost satisfaction for our guests.Ensure the Reception desk is clean, tidy and presentable at all times.
Qualifications
Excellent communication skillsFluent in Arabic & English and any additional language is an advantage.Minimum 1 years of experience in front office operation; preferably in a similar quality hotel.A friendly, outgoing behavior, able to involve and support operation.  Proactive, resourceful and able to work independently.Has strong decision-making abilities and able to work in long hours.
Additional Information

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS