Position Summary:  Process a wide range of registration functions involving multiple programs, policies and practices involving patient encounters and provider scheduling.  The Receptionist - Centralized Scheduling is accountable to the Registration Manager for accuracy of registration processes as they relate to the revenue cycle and is directly responsible to the Manager - Centralized Scheduling for daily registration operations and accountable to Director of Communications for department objectives.

 
Accurately handle 60-100 calls per day including incoming and outgoing volume
Maintain department standard audit error rate
Maintain a not ready time of 25% or less (IE, 6 hours for an 8-hour work schedule)
Maintain Holzer attendance policy
Accurately schedule for assigned queue while delivering highest level of customer service

   

Education & Experience Requirements:

 
High school diploma or equivalent
1-2 years experience in service related field preferred