General Summary: Performs receptionist functions for assigned areas. Responsibilities: Receives, screens, routes and responds to incoming telephone calls. Takes accurate messages and ensures timely delivery. Greets guests and provides appropriate assistance and information. Performs additional clerical duties as assigned. This position supports the information desk in the hospital providing coverage call ins, PTO requests, Weekends, and Holidays. Rotating Work Schedule - Shifts will vary within the hours of 4:45 am -7 pm Most shifts will between 6:45 am - 7:00 pm (8-hour shifts) Required Weekends and Rotating Holiday Shifts Requirements: + High School diploma equivalency + 1 year of applicable cumulative job specific experience required . *Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable. Preferred Skills: 3 Years of Customer Service Experience 6 Months of Hospital or Physician Office Experience Flexibility in work schedule Ability to work in a team setting. Additional Information + Organization: Henry Ford Macomb - Oakland Hospitals + Department: Other Patient Sprt Svcs 002 + Shift: Rotating + Union Code: MIDET SJ OPEIU Local 459 Additional Details This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above. Overview Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers . Benefits The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits. Equal Employment Opportunity/Affirmative Action Employer Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.