Receptionist & Customer Service Support

ABOUT ACRISURE

Acrisure is a Fintech leader empowering businesses and consumers alike with unmatched financial solutions. Acrisure's products include Insurance, Reinsurance, Cyber Services, Mortgage Origination and more to over 1.3 million

clients around the world. We are a team of entrepreneurs, collaborators and innovators whose limitless mindset is driving an even bigger future.

Job Description

Acrisure Aerospace is seeking Receptionist / Customer Service Support. You could be part of a growing company that offers a competitive compensation package with tremendous potential for growth. Support clients and insurance agents using employer’s agency management system. Will interact with a wide variety of aviation clientele ranging from corporate jet and helicopter owners to private aircraft owners. Candidate must possess a positive attitude and be customer service oriented and enjoy talking with clients. Accurate data entry is critical as well as strong communication skills.

Initial Responsibilities

Assist with incoming calls

Document all activities in agency management system (EPIC)

Communicate with clients via phone and email

Additional Responsibilities

Assist clients with applications/policies/premium payments/etc.

Collect renewal data on assigned accounts

Review new/renewal policies, endorsements and certificates to insure items were received as requested

Maintain accuracy of client data in agency management system (EPIC)

Qualifications

Professional telephone demeanor and good listening skills

Strong organizational skills - ability to prioritize and initiative to execute task completion

Computer skills, specifically Microsoft Word, Outlook and Excel

Excellent verbal and written communication skills as well as strong interpersonal skills

Mathematical Skills: Ability to calculate figures and amounts such as premiums, commissions, and percentages

Work independently and as part of a team

Strong time management skills

Must be able to pass background check

Performance Expectations

Proficiency using agency management system – Employer will train

Ability to build and maintain good working relationships with prospective and current customers, underwriters, other company representatives and colleagues to ensure an outstanding level of customer satisfaction

Demonstrate ability to interact professionally with management and clients to promote a positive company image

Meet Acrisure’s standards for attendance and promptness

A strong sense of teamwork and cooperation with management and co-workers

Schedule

Full- time, in-office position. Monday-Friday / 8 am- 5 pm

Education & Experience

High School Diploma or equivalent

1 year office experience or associate degree

Benefits

401(k) - 401(k) matching

Health insurance

Disability insurance

Life insurance

Paid time off

Professional development assistance

#LI-EG1

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.  California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
 

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.