Hours
PRN: As Needed
Day/Evening Hours, Required
Position Function: Receives and directs patients and visitors at the reception desk. Coordinates patient flow within the department and accurately processes patient information. Handles communications (telephone, fax, email) procedures in an efficient manner. Collects patient payments (co insurance and or deductible).
Unit Based Essential Functions and Responsibilities
Core Values: Service, Integrity, Compassion
1. Demonstrates service excellence and patient and family centered care by showing respect, honesty, fairness and a positive attitude toward all customers.
2. Maintains confidentiality.
3. Demonstrates dependability, to include attendance and punctuality.
4. Is accountable - takes initiative and ownership of issues.
5. Displays a professional demeanor. Represents hospital in a positive way. Has a compassionate working relationship with patients and families.
6. Assumes personal responsibility for 2-way communication. Communicates and listens effectively with patients, families, coworkers, other departments, physicians/providers and community.
7. Supports coworkers, initiatives and a patient and family centered philosophy; pitches in; does own part and helps others.
8. Works to continuously improve work environment/processes (Performance Improvement). Demonstrates a patient and family centered focus when considering/developing improvement solutions.
9. Represents willingness/enthusiasm to create, embrace and facilitate change.
10. Develops self and others; supports a learning environment; leads by example. Encourages patients and families to give feedback and suggestions for improvement.
11. Develops working relationships critical to the organization including patients, families, coworkers, other departments, physicians/providers and community.
12. Encourages others by providing recognition and support.
Technical Excellence
1. Thinks critically; utilizes sound judgment; promptly reports potential risks.
2. Maintains state of art knowledge of area of specialty, healthcare trends and practice, and populations served.
3. Maintains a level of computer literacy appropriate to their role.
4. Meets and maintains current all unit specific and organizational skills/competencies, certifications/licensures, as required.
5. Completes hospital-required reviews, e.g. HIPAA, safety, health screening,
care concerns, and others as assigned.
6. Adheres to National Patient Safety Goals.
Job Class Specifics only for Diagnostic Imaging
1. Maintains a neat, clean work area; communicates to housekeeping needs as appropriate.
2. Routinely demonstrates competency and adherence to all organizational safety directives and P&Ps including, but not limited to: Fire, "Right to Know" (MSDS), HIPAA, Emergency Preparedness, Infection Control, Life Safety (Utilities), and department specific safety procedures as evidenced in daily performance of job functions and successful response to drills and incidents.
3. Verbalizes understanding of the hospital's quality model and quality tools.
4. Demonstrates a willingness to accommodate overtime requirements, or changing priorities in the workplace.
5. Prioritizes workload at the beginning of the shift in order to maintain efficient patient flow.
6. Recieves all patients at the reception window in Diagnostic Imaging or MRI; adheres to and implements positive customer service behaviors in a consistent manner.
7. Answers telephone in reception area; responds to requests for information. Refers calls to appropriate staff as necessary; takes complete phone messages to include caller inquiry, name, date, time and response requested. Displays proper telephone etiquette at all times; demonstrates the ability to use the telephone system properly and effectively. Places outgoing or transfer calls as requested.
8. Completes check-in process for all patients and prints face sheets. Reviews face sheet with each patient for any pertinent insurance authorization information and signatures.
9. Checks for accuracy of registration to include correct name, date of birth, medical record number, and account number.
10. Reviews patient order, assuring that correct ordering doctor is listed on all orders. Assures that any additional report requests are added in Meditech, Synapse or Valco scanning. Adds fax requested information in Meditech Process Orders.
11. Reviews physician order for documented chief complaints and medical necessity information including ICD9/10 codes. Identifies pertinent findings, independently seeks additional information or medical necessity conditions.
12. Request patients to fill out medication check lists and magnet safety screenings as needed.
13. Enters orders for Diagnostic Imaging studies into Meditech noting accuracy of information entered to include correct medical record number, correct patient name and birth date, ordering physician, and account number.
14. Notifies appropriate technologist upon arrival of scheduled or nonscheduled patients.Enters patient information into tracker in order to notify technologists of patient arrivals.
15. Receives requests for scheduling of urgent/stat Diagnostic Imaging procedures. Enters non scheduled procedures appropriately in accordance with departmental guidelines. Instructs as appropriate on required preps for requested procedures corrects /edits existing orders for appointments that need to be re-scheduled or changed. .
16. Routinely completes Medical Necessity verification process (including obtaining ABN's) per CWS module.and having patient sign ABN as appropriate.
17. Prepares and organizes Meditech History/Order sheets, Scans all appropriate documents into Valco or Synapse including doctor order, face sheet, medication checklist, and consent forms.
18. Checks frequently for call reports printed by Radiologists to reception printers at main desk and in MRI. Calls and faxes stat reports to ordering providers promptly. Places note in Synapse to verify that stat reports have been called and faxed by noting date, time and provider by name.
19. Relays information on stat reports to patient or requesting provider. Makes phone calls to referring physicians and communicates/documents critical values or stat exam findings per department policy. Communicates any further instructions (Hold and Call cases) to patient before patient leaves the Department. Documents conversations and instructions with patient and provider's office in Synapse.
20. Accurately processes Point of Service (POS) collections from patients via automated Meditech or credit card payment applications; routinely identifies co-share accounts, discusses the patient's financial obligation and collects/posts payments as outlined in the POS Collections for High Tech Imaging Services. Routinely completes accurate End of Shift cash drawer and bank deposit procedures, insures that funds are secure and fully accounted for pror to end of shift assignments, completes funds transfer to the Cashier or Emergency Dept. no less than 5 minutes prior to end of shift. Reports any discrepancies or variances to supervisor immediately.
21. Receives requests from patients for copies of reports and CD's. Assures patient provides proper I.D. and signs release form .
22. Successfully operates Meditech and Synapse information systems.
23. Performs all duties in accordance with departmental and hospital policies and procedures.
24. Demonstrates knowledge of various departmental jobs; maintains ability to assist in other positions as required.
25. Performs other related duties as directed.
Job Class Specifics only for Neurophysiology Laboratory
1. Maintains a neat, clean work area; communicates to housekeeping needs as appropriate.
2. Routinely demonstrates competency and adherence to all organizational safety directives and P&Ps including, but not limited to: Fire, "Right to Know" (MSDS), HIPAA, Emergency Preparedness, Infection Control, Life Safety (Utilities), and department specific safety procedures as evidenced in daily performance of job functions and successful response to drills and incidents.
3. Verbalizes understanding of the hospital's quality model and quality tools.
4. Demonstrates a willingness to accommodate overtime requirements, or changing priorities in the workplace.
5. Prioritizes workload at the beginning of the shift in order to maintain efficient patient flow.
6. Recieves all patients at the reception window inEEG/Sleep Center; adheres to and implements positive customer service behaviors in a consistent manner.
7. Answers telephone in reception area; responds to requests for information. Refers calls to appropriate staff as necessary; takes complete phone messages to include caller inquiry, name, date, time and response requested. Displays proper telephone etiquette at all times; demonstrates the ability to use the telephone system properly and effectively. Places outgoing or transfer calls as requested.
8. Completes check-in process for all patients.
9. Checks for accuracy of registration to include correct name, date of birth, medical record number, and account number.
10. Monitors To Do bucket in Medent and Fax proxy daily for in-coming referrals. Creates pending accounts. Initiates clinical review process.
11. Reviews patient order, assuring that correct ordering doctor is listed on all orders. Assures that any additional report requests are added in Meditech or Valco scanning. Adds fax requested information in Meditech Process Orders.
12. Reviews physician order for documented chief complaints and medical necessity information including ICD9/10 codes. Identifies pertinent findings, independently seeks additional information or medical necessity conditions.
13. Requests patients to fill out sleep history forms, new patient forms, and medication check lists as needed.
14. Enters orders for EEG and sleep studies into Meditech noting accuracy of information entered to include correct medical record number, correct patient name and birth date, ordering physician, and account number.
15. Notifies appropriate technologist upon arrival of scheduled or nonscheduled patients..
16. Receives requests for scheduling of urgent/stat EEG/Sleep Center procedures. Enters non scheduled procedures appropriately in accordance with departmental guidelines. Instructs as appropriate on required preps for requested procedures corrects /edits existing orders for appointments that need to be re-scheduled or changed.
17. Routinely completes Medical Necessity verification process (including obtaining ABN's) per CWS module.and having patient sign ABN as appropriate.
18. Prepares and organizes Meditech History/Order sheets. Scans all appropriate documents into Valco including doctor order, face sheet, medication checklist, and consent forms.
19. Accurately processes Point of Service (POS) collections from patients via automated Meditech or credit card payment applications; routinely identifies co-share accounts, discusses the patient's financial obligation and collects/posts payments as outlined in the POS Collections for EEG/Sleep Center services. Routinely completes accurate End of Shift cash drawer and bank deposit procedures, insures that funds are secure and fully accounted for pror to end of shift assignments, completes funds transfer to the Cashier or Emergency Dept. no less than 5 minutes prior to end of shift. Reports any discrepancies or variances to supervisor immediately.
20. Receives requests from patients for copies of reports and CD's. Assures patient provides proper I.D. and signs release form.
21. Successfully operates Meditech information systems.
22. Performs all duties in accordance with departmental and hospital policies and procedures.
23. Demonstrates knowledge of various departmental jobs; maintains ability to assist in other positions as required.
24. Performs other related duties as directed.
General Requirements
The following requirements are expected of all employees:
Core Values: Integrity, Compassion, Excellence, Service
Annual Health Screening with Infection Control and Blood Borne Pathogens Education
Safety Awareness: Hospital Fire, Safety, and Disaster procedures
Confidentiality: Maintains employee and patient confidentiality.
Attendance: Regular attendance is an essential function of the position
Leadership Standards:
Character: Attitude, Integrity, Role Modeling
Job Performance: Results orientation, Customer focus, Decision making, Awareness
Interpersonal Skills: Communication, Relationship-building, Team player, Celebration
Innovation: Breakthrough Thinking, Knowledge-Building/Sharing, Coaching/Empowering, System Vision & Management
Physical and Mental Requirements: Classified as medium work by the Dictionary of Occupational Titles: May exert 20-50 pounds of force occasionally, and/or 10 to 20 pounds of force frequently, and/or greater than negligible (up to 10 pounds) of force constantly in order to move objects.
- Stands or walks throughout hospital occasionally.
- Sits frequently on a hard or cushioned chair.
- Occasionally lifts up to 40 pounds from floor to waist level.
- Intermittently assists MRI Technologists with patient lifts and transfers.
- Pushes/pulls up to 125 pounds from floor to floor on an occasional basis.
- Occasional bending, squatting, twisting and kneeling during normal shift.
- Reaches to heights of up to 2 feet overhead frequently.
- Ability to move rapidly in response to unpredictable emergencies that could happen one or more times per shift.
- Near visual acuity with color perception in order to view computer screen, deciper fine print and detect changes in patient's skin color and colors of medications and solutions.
- Auditory acuity sufficient to hear phone conversations, overhead pages, alarms and call bells (i.e. respiratory, oximeter, fire alarm), heart and lung sounds (differentiating the quality of each), normal voice tones when not facing the individual, and able to hear as well as see blood pressure readings with accuracy.
- Ability to occasionally operate hand and foot controls on beds and wheelchairs.
- Manual dexterity, digital sensitivity and flexibility (i.e. ability to program equipment, draw blood, check pulses and temperatures of patients, adjust flow rates, open medications and utilize a keyboard).
- Good hand/eye coordination.
Mental Demands - Possesses good general mental health; ability to work under pressure; ability to communicate effectively in both written and verbal form; must establish priorities among the essential functions of the job and coordinate these functions with others; able to speak, read and write the English language.
Working Environment: Work is performed in a well-illuminated, climate-controlled, indoor office environment
Reporting Structure: Reports to the EEG/Sleep Center Director. In his/her absence, reports to the designee. Establishes and maintains working relationships within the department, physicians, patients, other departments, and with the public.
Disclaimer: These essential job functions are requirements of the position which must be performed either with or without reasonable accommodation. The essential job function list is intended to be a guide rather than a limitation. The Chambersburg Hospital possesses the right to add new responsibilities to the list as business demands dictate. Some of the essential job functions may exclude individuals who pose a direct threat/significant risk to the health and safety of themselves or others.
By identifying essential job functions, we are in no way stating or implying that these required tasks are the only activities that are to be performed by the employee occupying this position. In addition, employees will also be expected to follow any other job-related instructions and to perform any other job-related duties that are included in the job description. The preceding requirements represent only the minimum acceptable levels of knowledge, skills, and/or abilities that a job incumbent must possess; in order to perform the job successfully, the incumbent will possess additional aptitudes so as to perform the other duties that the job description entails.
Qualifications and Standards
Education: High school graduate or equivalent, with concentration in business education. Medical Terminology preferred.
Experience: Experience applying customer service behaviors and communication skills required. Prior experience demonstrating reception and basic business skills i.e., telephone, receiving patients, etc. preferred; typing at a minimum of 40 words per minute.
Certifications/Licensure: None required.
At WellSpan Health, we are committed to treating all applicants fairly and equitably, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email at . We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us.