Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®
Top 100 Most Loved Workplace® 
Forbes Best-in-State Employer

The Role:
A rare and exciting opportunity has arisen in our busy London office for an experienced and methodical office-based receptionist to help and support our client focused team. This is a full-time position with split duties between manning our busy reception and administrator support for various teams.

As the front of house, it`s vital that you embrace our passion for customer service, professionalism and have the ability to work on your own initiative as well as within a team with the other receptionist. Our work is varied, so you may be incredibly busy one day, quiet the next whereby you`ll take on more administrative duties.

Additionally, you`ll hold the following responsibilities:

Organising, prioritising and delegation of reception tasks as required, ensuring an efficient and effective reception service to the London office.

Greeting and making our visitors welcome and directing them appropriately.

Booking visitors and contractors with ground floor security via Vicinitee.

Assisting visitors/colleagues with broadband and network connections, reporting of faults of any meeting rooms, office equipment, air-con etc and taking ownership of resolving any issues.

Ensuring the office Health and Safety Manual is kept up to date and all actions recorded.

Full management of meeting rooms: Bookings, refreshments, catering & equipment.

Submitting invoices for catering, milk etc.

Handling and distribution of all incoming and outgoing post, courier deliveries, etc (including scanning of all incoming post).

Management and distribution of office stationery, ensuring the correct levels are maintained, monitoring quantity, quality and cost.

Liaising with the Facilities Manager as required.

Responsible for answering incoming calls via Genesys directing calls to appropriate associates.

Provides general office support with a variety of clerical activities and related tasks.

Assisting colleagues with Condeco desk booking and creating new profiles.

Overseeing cleaning staff

Implementing safety rules and guidelines to keep colleagues and visitors safe.

Offering suggestions for visiting staff concerning restaurants, hotels, transport .

About you:

Already experienced in a similar role, you`ll be the forefront of our London office and have the following:

Previous reception experience with similar responsibility in a dual role is essential.

Excellent presentation skills, be highly organised and customer focused.

Experience in dealing with general enquiries in a positive and professional manner.

The ability to work within a team environment.

Have a highly professional telephone manner.

Must be able to use initiative without referral.

Ability to operate a switchboard, although training will be provided for the right candidate.

Excellent administration skills with the ability to multitask.

Computer literate, including Microsoft Excel.

As a global business, we are always interested in hearing from candidates with bi-lingual/multilingual skills.

What will you get for this role?

Competitive salary depending on skills, experience and qualifications

Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home

Healthcare scheme

A Self Invested Personal Pension Scheme

Holiday allowance of 25 days plus bank holidays

Discounts on various products and services

Employee assistance programme for employee wellbeing

Life assurance

Group Income Protection

Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP app

Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.