**CRITICAL TASKS** **Essential Job Functions** + Handle guest check-in and checkout efficiently and in a professional manner, following the company procedures. + Hand over any relevant information with the relevant departments or shifts, using the right ways of communication. + Read the memo board, to keep updated on all current information. + Always use the correct telephone etiquette. + Perform Courtesy Visits to ensure the highest level of satisfaction of our Owners and Guests. + Develop a thorough knowledge of resort property, resort staff, resort services and the hours of operation. + Maintain a high standard of personal hygiene and wear proper uniform at all times. + Ensure the cleanliness and neatness of the Front Desk and office. + Understand the resort fire and safety procedures. + Handle guest complaints in a professional and hospitable manner. + Report any unusual occurrences to the MOD, Front Desk Manager or General Manager. + Adhere to all company policies and procedures. + Have a basic knowledge of resort rates, vouchers and discounts, as well as basic knowledge of Marsha reservation system. + On a daily complete the credit check according to the company procedure. + On a daily basis ensure a correct cashier closing, following accounting guidelines and procedures. + Responsible for answering calls, recording guest requests, and then pursuing the issue to a resolution. + Ensure that all customer complaints are recorded in the Guest Response Program in a timely and professional manner. Must coordinate the response to guest issues and then follow-up with the guest to ensure satisfaction with the result. + Have knowledge of the local area and the resort, resort staff, and resort services, including the hours of operation for all departments involved and in the surrounding areas; has a thorough knowledge of guestrooms including: locations, views, amenities, features, types, etc. + Is a resort ambassador by promoting the resort outlets. + Understands various payment options and procedures, knows how to read a reservation in Opera and Marsha. + Handle all emergencies according to established procedures. **Job Qualifications** + Hotel /Tourism Degree + Fluent in Spanish, German and English. Other European languages a plus. + Excellent hospitality skills. + Basic accounting skills. + Well organized, good team player. + Working knowledge of Opera/Guestware/Concierge Assistant/Marsha software **Physical Job Requirements** + Maintain a neat and professional appearance at all time. + Frequent bending, kneeling and stooping, lifting up to 15kg + Good visual observation. + Long standing hours. + Stress resistant + Good communication skills + Flexible (working hours) **Marginal Job Function** + Perform other duties as required to meet the needs of the department or as instructed by Management. **Other** + Be punctual and wear the name tag and uniform at all times during working hours. + Perform all tasks in a timely manner ensuring all deadlines are met. + Comply with MVC policies and procedures. + Be proactive and have a flexible approach to work, meeting the needs of the team and the business at all times. + Maintain an attitude and commitment to provide excellent service to all customers and associates. + Respond sensitively to the needs and feelings of others, regardless of status or position; accept interpersonal differences and maintain a constructive rapport with all associates and customers. + Maintain a working knowledge of all MVC product lines. + Maintain computer systems knowledge (MS Office, Outlook, etc) + Work with all MVC colleagues as a team, supporting the needs within that team and those of the business at all times. + Must be proactive in every area, including offering additional services to clients. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture