The communities we serve are at the heart of our operations.

Part of Downer Group, our Social Infrastructure and Citizen Services business unit delivers the critical thinking, building, maintenance and sustainment behind Australia and New Zealand’s essential public assets, facilities and community services. The communities we serve are at the heart of our operations. We run hospitals, manage client data centres, we take asset management risk, and we are a trusted advisor and partner to our New Zealand and Australian Defence Forces. Arguably no other business within Downer better embodies our purpose; to enable our communities to thrive.

The Perth Convention and Exhibition Centre (PCEC) is Western Australia's premier event destination which is home to some of Perth's most exclusive gala dinners and events, large scale conferences to small boardroom meetings, corporate events, exciting exhibitions, weddings and theatre performances.

Our talented team have recently won Gold Plate and RCA Awards!

Join us on the journey.

We currently have an opportunity for a Reception and Ticketek Officer to join our team at the Perth Convention and Exhibition Centre (PCEC). You will be responsible for the smooth running of the Reception Desk at the PCEC, as well as provide administrative and operational support to the Floor Department, responsible for the daily operation of public spaces and provision of venue services to events within the Centre.

The Reception and Ticketek Officer will facilitate an effective flow of information at PCEC, including creating and scheduling of digital signage, venue music and lights, and provide assistance and services to other departments, as required.

This is a full time role, working 38 hours a week over 5 days, typically 0730 - 1530. At times of high business activity, there may be a requirement to work longer hours over 4 days instead. 

What you’ll do

The role has a broad remit, with key responsibilities outlined below:

Answering and screening incoming calls with a pleasant, helpful and friendly tone. Ensure guests receive the highest standard of service. Clear and courteous communication at all times. Manage telephone and email booking enquiries, ensuring the highest level of customer service. Create, schedule, and update the digital and print signage around the venue, including using the Xibo digital signage system (training provided) and programs such as Photoshop and Publisher. Printing, copying, faxing, collating, binding and emailing for all Business Centre clients, and handling transactions. Operate daily in the capacity of a Ticketek Agent.  Use their Point of Sale for all services and deal with queries for Ticketek events held at other venues as well.

What you’ll bring

Successfully completed Year 12. Completion of secretarial/computer courses is desirable. Previous experience in a similar role is essential. Must be proficient with computers.  The position requires daily use of the Microsoft Suite of programs, Ticketek Booking System, Ungerboeck (Event Booking Management System), Xibo digital signage system and Photoshop. Experience in a hospitality environment is desirable.

More than anything, you’ll have a strong work ethic, a positive attitude, and a drive to provide high quality outcomes for the Social Infrastructure and Citizen Services business unit and our clients. 

Why work for us?

Working for the Social Infrastructure and Citizen Services business unit, means every day you will be enabling our communities to thrive.  With a bright future ahead of us, you find purpose here and have the opportunity to directly impact and contribute positively to our future.  You’ll also find a range of benefits available such as:

Training and development to support your career.  Internal career opportunities across the Downer Group business.  Affordable healthcare covers, discounted car purchase and rental (with selected brands), and other retail discounts. An Employee Assistance Program providing access to professionals to support you (and your family) to achieve your personal or professional goals through wellbeing coaching, counselling, financial advice, legal advice and more.

This exciting role offers you the opportunity to work in a dynamic environment with a highly successful organisation. If you are passionate about what you do and motivated to succeed, then apply now.

Downer Group is an employer that acknowledges and embraces the importance of our people's diverse experiences, talents, and cultures. As an inclusive employer, we welcome applications from everyone.