A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check\-in through check\-out and complete audits, as required\. **What will I be doing?** As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check\-in through check\-out and complete audits, as required\. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: + Achieve positive outcomes from Guest queries in a timely and efficient manner + Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required + Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments + Demonstrate a high level of customer service at all times + Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts + Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties + Maximize room occupancy and use up\-selling techniques to promote hotel services and facilities + Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy + Comply with hotel security, fire regulations and all health and safety legislation + Act in accordance with policies and procedures when working with front of house equipment and property management systems + Follow company brand standards + Assist other departments, as necessary **Job:** _Guest Services, Operations, and Front Office_ **Title:** _Receptionista_ **Location:** _null_ **Requisition ID:** _HOT0BF20_ **EOE/AA/Disabled/Veterans**