Introductory market language

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers

Job Summary

The department is responsible for the capture, analysis and notification to clients of event information and deadlines, reconciliation and execution of client instructions to the market and reconciliation and posting of clients' cash and stock entitlements for Trades.

Job Responsibilities

Manage workflow and oversee reconciliation and investigation of trades breaking on reconciliation (FA vs. Custody).

Ensure completion and sign-off of daily controls and processing, including client service inquiry resolution, cash and stock break management, and event management.

Produce all key metrics within required timelines and escalate issues related to the Trades Team to Operational and Risk leads.

Continuously review and update Standard Operating Procedures in line with new policies and risk management activities.

Assist managers with daily governance and supervisory control implementation, and contribute to the strategic development of multiple products in the Trades sector.

Promote a culture of early escalation, conduct root cause analysis for operational incidents, manage risk items, and ensure compliance with key controls.

Organize morning risk review meetings, oversee intraday and end-of-day sign-offs, handle client queries within SLAs, and collaborate with Product Development, Settlements, FX, and Risk teams.

Required qualifications, capabilities and skills 

B Com/CA/MBA with 3 -6 years of experience in asset servicing or investment domain.

Good knowledge of financial instruments and fund accounting terms Good investigation skills and desire to want to "resolve" queries Deadline focused and able to work effectively to very tight deadlines Good team player, keen to support the overall team delivery High attention to detail Clear and effective communication skills, both written and verbal Operational subject matter expertise critical e.g. Reconciliation, Settlements, Trade Support Reconciliation's background would be a significant advantage as this evidences the ability to compare transactions/positions and to investigate and resolve differences Client Service experience in Financial Services would be an advantage, as managing/liaising effectively with many groups is key to success Drive, Energy and Enthusiasm Display high levels of integrity; operate on the basis of open and honest interaction