Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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Top 100 Most Loved Workplace® 
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Reconciliation Officer

Job Location: Cardiff, United Kingdom

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience, and qualifications

We have a fantastic opportunity working within our Client Accounts department

Sedgwick International UK is the leading claims handling and loss adjusting business in the UK. We work with insurers and corporate entities to support their policyholders during times of loss. The Company is going through an exciting period of growth, gaining market share, diversifying into new service lines, and growing through acquisition.

We are now looking to continue on our journey to make improvements to the existing Client Accounts function by creating a robust and sustainable platform for further growth both in the UK and internationally. We are looking for people to join us on our journey of transformation. Along the way, you will be helping the team to administer and, more importantly, protect our clients’ money, with over £400m financial transactions being processed each year and £150m being held on behalf of our clients.

The Reconciliation Officer is responsible for managing and protecting the money held in trust for our insurer and corporate clients. This role will focus on the reconciliation of bank accounts to the underlying ledgers and ensuring that client’s receive accurate and well-presented financial information for the claim’s portfolio being managed by Sedgwick. The role will be required to work closely with key stakeholders both internally and externally, including our clients and the Operational and CRM teams.

The successful candidate will be required to have strong financial analytical, reconciliation and administration skills and a desire to improve current processes and procedures.

Responsibilities:Act as the gatekeeper and custodian of trust accounts for clients, doing all that is necessary to protect our clients’ money.Perform periodic verification and reconciliation of the bank accounts, ledgers, and financial operating information.Use problem-solving skills to identify and correct any unusual occurrences or reconciling differences.Develop relationships with other departments to ensure good communication to deliver our client’s requirements.Act as the key entry point to our clients to ensure the service we are delivering fully meets their needs and we deliver on our promises to them.Contribute and support the client audit process including pre-audit prep, the audit itself, and audit debrief/review.Participate in a culture of continuous improvement through the recommendation and execution of process improvements.Other such reasonable duties at the manager’s discretion.

You will have/will beAn understanding of the importance of protecting client funds and the desire to ensure we deliver on that mandate.Attention to detail with a zero tolerance for reconciling differences. Data accuracy is essential to the role.Enjoys problem-solving, developing solutions, and implementing preventative measures.Takes accountability and ownership for their work.Good Excel skills and confident working with numbers using standard formulas.Someone who can work to tight deadlines and SLA’s, managing multiple priorities.A team player with strong collaborative communication skills.Continuous improvement mindset and a willingness to challenge the status quo.The ability to identify priorities and organise your workload to meet deadlines.Flexibility to take on additional tasks and support colleagues.Exercise the utmost discretion when dealing with confidential information.Bookkeeping/ATT or other accounting qualifications would be advantageous.

What we’ll give you for this role:

Remuneration & more

Competitive salary taking into account skills, experience and qualificationsA Self Invested Personal Pension SchemeHoliday allowance of 25 days plus bank holidaysFlexible working from our office or your home

Health & support

Private healthcare plan (including pre-existing conditions)Life assuranceEmployee assistance programme for employee wellbeingGroup Income Protection

Other benefits

Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, welling and digital GP applicationsDiscounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.

Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.

Next steps for you:

Think we'd be a great match? Apply now – we want to hear from you.

As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications, and may select some applicants for an interview (which may be virtual, or in-person).

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Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.