Job Summary

Job Description

What is the opportunity?

Reporting to the Manager, Reconciliations Services – this position is a key contact for Capital Market departments and Retail Banking areas. In this role, you will be responsible for providing exceptional customer care through the daily reconciliation and reporting processes. Comparing different data sets, the role will work through an information life cycle to identify, investigate, and resolve data and trade break issues. You will work with an effort to operate in an efficient / effective cross-functional team to ensure timely reconciliations, and prevent losses while mitigating risk as prescribed by Bank’s Standards and Procedures.
 

What will you do?

Use in-house like and online tools to investigate cases in order to reduce investigation costsEnsures daily/monthly data feeds are received on time, with proper follow up conducted for missing/incorrect information e.g. IT incidents tickets raisedApplies knowledge of the product supported and processes, such as, payment methods, terms and conditions, general operating policies, rules and regulations used by correspondents, clients and their agents in the day to day reconciling of accountsBe responsible for the reconciliations of designated processes under prescribed Standard Operating Procedures (SOPs) ensuring Service Level Agreements (SLAs) are met and applying solid knowledge of the Product Operations, its procedures, methods and systems to the reconciliations processEnsure true breaks are identified and investigation/reported within the agreed SLAs and items that represent a potential loss to the Bank are escalated immediatelyDeliver high quality, timely and error-free service to clients and service partnersDisplay good judgment and decision-making skills in dealing with breaks and reportingIdentify and manage queries that represent a potential loss to the Bank and immediately escalate to Team LeadersDemonstrate flexibility to assume project work outside of the general reconciliation process as determined by managementAssist with the sorting or answering of email inquiries and requests from the client across multiple reconciliations​​

What you need to succeed?

Ideally candidate must be fluent with Microsoft office suite of products and be technologically independent.Strong organizational & decision-making skillsDiplomacy and tact to deal with all levels of internal and external clientsStrong ability to exercise a high degree of judgement and negotiationKnowledge of banking/reconciliation/accounting proceduresMultitasking and team player

Nice to Have

University degree or College Diploma or any equivalent combination of qualifications and/or work experience2+ years of experience with an accounting or investigation role.

What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensationLeaders who support your development through coaching and managing opportunitiesWork in a dynamic, collaborative, progressive, and high-performing teamOpportunities to do challenging workFlexible work/life balance options

Job Skills

Adaptability, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Contract (Fixed Term)

Pay Type:

Salaried

Posted Date:

2025-01-06

Application Deadline:

2025-01-21

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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