Serve as the lead point of contact for all client requirement matters Build and maintain strong, long-lasting client relationships Develop trusted advisor relationships with client, Operations stakeholders and executive leadership Prepare the project plan for successful execution of client projects Ensure the timely and successful delivery of our solutions according to client needs and objectives Clearly communicate the progress of daily/weekly/monthly/end of project initiatives to internal and external stakeholders Develop new processes and/or identify areas of improvement to meet client expectations Forecast and track key account metrics (e.g. Weekly SLA progress, Project Health Maintenance,) Prepare reports on project progress Initiate EWS for project expected to fall behind on SLAs Collaborate with front office and operations to ensure delivery goals are met Assist with challenging client requests or issue escalations as needed Conducting Client training/re-training on Advantmed Process/Platforms Liaise with Product Solutions Team for any client requirement for platform development or issues Represent Operations Team on Client Calls Preparing Project Plan and execution strategy for client projects Collaboration with Front Office Team and Operations Team to deliver the results to client Project Health review and maintenance Prepare SLA goals for each project assigned Raise early warnings for Project SLA not met Prepare Plan of Action to get project back on track Prepare weekly project tracker for leadership Identify the AOIs and work with Operations to resolve/solution the issue Understand client's business requirement and provide appropriate solution Schedule weekly cadence with internal stakeholders for reviewing the project health and progress