Records Assistant

Salary £27,000 per annum plus company benefits

Location: Basingstoke, RG21 4DZ

Contract: Full Time, Permanent

Shifts: 37.5 hours per week, Monday to Friday, rotating shifts between 8.30am to 6.00pm with 1 hour unpaid lunch break

Work Model: Fully onsite

Williams Lea seeks a Records Assistant to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.

Williams Lea employees, nearly 7000 people worldwide provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

The Records Assistant is responsible for delivering exceptional customer service to our clients. Responsibilities include file and database maintenance, fulfilling client record requests and general office duties as needed. The Records Assistant will work closely with other members of the records team and the Facilities Manager dealing with requests.

Key responsibilities

 Records

Collecting and inputting monthly reporting informationDealing with incoming records queries, amends and ordersDealing with our offsite storage provider Dealing with our offsite confidential paper shreddingPeriodic review of records eligible for destructionReview of legacy archives (both on database and those in store)Ensuring all paperwork and tracking sheets are correctly completed and recorded Compliance is always required with Williams Lea corporate standardsAll other adhoc duties/projects as assigned by the client, Facilities Manager or Senior records assistant

Operations & Facilities

Managing a structured and efficient workflow for all service areas within your remitEnsuring that all service levels agreed with the client as part of the contract service delivery are achieved and continuously improvedRegularly reviewing services to ensure continuous improvement of their deliveryParticipating in cross departmental and site projects or other adhoc requests Actively participating in all on site health and safety audits and assessments and oversee compliance as requiredEnsuring operations reflect the initiatives set by the firm (sustainability and paper-lite etc.)Any other reasonable request made by Williams Lea management or the client Playing a flexible role assisting with records management, admin support and facilities services for the office

General

To be aware of the day-to-day health and safety requirements surrounding working areaTo immediately raise any health and safety concerns to the Workspace and Facilities team and participate in any onsite health and safety audits or assessmentsAny other reasonable request made by the Facilities Manage/Admin Support Manager/Business Service Manager

Personal attributes

Exemplary level of customer focus, with demonstrable experience in staff management in a customer service environment Previous experience in records managementWell presented with a professional mannerFlexible, computer literate and a quick learnerConfident effective communicator at all levels, both written and oral, with excellent writing and numeracy skillsHands on team workerHigh degree of attention to detail, ability to retain high levels of concentration in a busy working environment

Rewards and Benefits:

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

25 days holiday, plus bank holidays (pro-rata for part time or fixed term roles)Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.Life AssurancePrivate Medical InsuranceDental InsuranceHealth AssessmentsCycle-to-work schemeDiscounted gym membershipsReferral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com.

View our Privacy Notice http://www.williamslea.com/privacy-statement