Reporting to the Manager of Records and Registration, the Records & Enrolment Adviser is a member of a team which provides a comprehensive range of support services within the Office of the Registrar to advise, guide and support a diverse population of domestic and international students.  As a records expert, the incumbent provides specialized student record services including the maintenance of accurate Student Information System (SIS) records throughout the life cycle of the student, from enrolment through to graduation, according to academic policies and procedures, and Ministry of Colleges and Universities (MCU) regulations.

What You’ll Be Doing

Validating and administering enrolments in support of the approved strategic enrolment plan through the accurate and timely registration of domestic and international students across a broad range of programs; Managing student, academic Faculties, and department enrolment activity for all post-secondary programs (certificate, diploma, advanced diploma, degree, joint-university, post-graduate) via multiple registration methods, that are time sensitive in nature through a variety of platforms and channels (in-person, virtual, email, telephone); Assisting clients with student-related issues, including course changes, withdrawals, co-op registration, and advising, while adhering to college and Ministry policies; Managing all academic appeal workflow from point of student submission to faculty decision, and associated registration, and acting as an advisor on academic appeal policy and procedure to Associate Deans, Program Coordinators and Academic Portfolio Administrators; Advising, guiding, and supporting all students through the entire student lifecycle, serving as an advocate and resource for students regarding all academic policies and procedures; Acting as the records and registration subject matter expert for the academic faculties; Processing student enrolment in alignment with MCU Enrolment and Graduation reporting guidelines while working within established timelines and accurately interpreting and applying academic policies and procedures; Validating enrolment requirements and specifications through the review and analysis of existing configuration in the SIS to meet current and future registration needs; Monitoring inquiries from a variety of sources and channels, noting trends, identifying and anticipating issues. After thorough research and investigation, recommends solutions to the Manager; Assisting with the transfer of knowledge to new staff by demonstrating processes and procedures to perform their daily operational activities; Participating on an individual basis or as a team member offering expert insight and guidance during a review, redesign or implementation of existing and new system functionality or business processes; Performing other duties as assigned.

About You

You exercise sound judgement and your sharp problem solving and conflict resolution skills, along with your ability to invite new ways of thinking; allow you to solve challenges in a creative way to help advance organizational goals.

You use your interpersonal skills to build working relationships and provide excellent customer service while demonstrating excellent judgement, tact, and diplomacy.

You enjoy working independently and as part of a team in a fast-paced environment.

You enjoy balancing many different tasks and can prioritize multiple projects while staying organized and maintaining a high level of attention to detail.

You have the skills and knowledge to work with an increasingly diverse student and staff population as well as a proven commitment to anti-oppression, equity, and inclusion. 

The successful candidate will meet the following qualifications:

Must possess a minimum 3-year diploma/degree in education, social sciences, information technology, business administration, or a related field; Must possess a minimum of 3 years of relevant work experience in an education environment processing complex, specialized information (equivalencies to be considered); Must have proficiency in operating a computer and relevant software packages as well as functional knowledge of a Student Information System (SIS) is required; Candidates with advanced knowledge of the PeopleSoft Student Administration module are preferred.

Who We Are

Every member of the Sheridan community is passionate about the transformational role we play in people’s lives. Our strategic plan, Sheridan 2027: Forging the Future (https://www.sheridancollege.ca/sheridan2027), charts a path towards a new ground-breaking model of higher education that reshapes post-secondary education and better prepares students for the future. We are committed to demonstrably advancing equity, diversity, and inclusivity. Diversity is our strength and fuels our commitment to excellence. Across our campuses, we’re making meaningful strides towards developing an equitable and inclusive community.

    For more information, visit: Why Work at Sheridan

Other Details
Faculty/Department: Office of the Registrar
Primary Work/Campus Location: Trafalgar (may be assigned activities at any Sheridan campus) 
Work Categorization: Hybrid Position – On-site at least 3 days/week, however, may be required to be on-site 5 days/week during peak periods
Reference #: J0125-1083
Employee Group: Support Staff – Appendix D
Payband: J
Hourly Range: $42.56 - $49.34
Hours/Week: 8:30 am - 4:30 pm
Hours: 35
Application Deadline: February 10, 2025
Application Details: This is a temporary position that may continue until September 2026.

The successful candidate may be required to be on-site 5 days per week during the training period.

Sheridan is deeply committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Mississaugas of the Credit First Nations, Anishinaabe Nation, Huron-Wendat and the Haudenosaunee Confederacy. Sheridan is situated on these lands, and it is our collective responsibility to honour and respect those who have gone before us, those who are here, and those who have yet to come. We are grateful for the opportunity to be working on this land.

Sheridan values the diverse and intersectional identities of its students, faculty, and staff. Sheridan regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. Sheridan seeks applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from qualified candidates who have been historically disadvantaged and marginalized, including those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.

Sheridan will provide job applicants with accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. To request accommodation, please contact Human Resources.

You may be asked to provide copies of your educational credentials at the time of interview. Upon hire, we require official confirmation of educational credentials and Canadian equivalency assessments, if applicable.