Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

POSITION SUMMARY

The Recovery Debt Settlement Analyst is responsible for managing and streamlining the bulk debt settlement process with multiple debt settlement companies. This includes ensuring the smooth exchange of data, maintaining organized records, and overseeing negotiations and settlement offers for accounts. The role requires the management of projects collaborating with Shellpoint’s Vendor Management, Information Technology (IT), and Cash Management departments as well as internal administrators, analysts, and senior management.

DESCRIPTION

Duties and Responsibilities

Debt Settlement Relationship Management: Build and maintain relationships with external debt settlement companies, ensuring clear communication and resolving any issues that may arise. Act as the point of contact for debt settlement companies to ensure timely and accurate information exchange, negotiations, and sending of settlement offers for accounts ready to be resolved.Document Management:  Work with Shellpoint’s vendor management team to ensure the proper contracts between Shellpoint and debt settlement companies have been executed per company policy. Work with administrators and technical analysts to ensure customer authorization documents are imaged and documented in the system of record.Data Management:  Work with Shellpoint IT and debt settlement companies to stand up an SFTP site for data sharing (e.g.,  set up the necessary structures, procedures, and communication channels). Review and scrub data received from debt settlement companies to identify and match customer records.Payment Management:  Work with the Shellpoint cash management team and debt settlement companies to stand up a payment process (e.g., initiate and implement a new process) through ACH, mail, or payment vendor.Process Improvement: Continuously evaluate and implement improvements in the bulk settlement process to ensure maximum efficiency.Documentation and Record Keeping:  Maintain detailed records of all interactions with debt settlement companies and customers, ensuring all actions are documented for compliance purposes.Reporting: Track the volume of settlements, the amount settled, and other relevant metrics, reporting progress to management regularly.Performs related duties as assigned by management.

Qualifications and Education Requirements

Bachelor’s degree preferred.6+ years’ experience in debt collections, debt settlement, or a related field.Familiarity with financial services, unsecured personal loans, and charge-off processes.Experience working with external vendors or third-party companies.Familiarity with debt settlement bulk processes.

Skills, Abilities, and Knowledge

Strong organizational and project management skills, with the ability to handle multiple accounts and priorities simultaneously.Excellent communication skills, both written and verbal, for interaction with external partners and internal stakeholders.Attention to detail, especially in data scrubbing and matching customer records.Experience with spreadsheets and database management.High level of proficiency in Microsoft Excel for data manipulation.Proficiency with SQL a bonus.Thorough knowledge of Collection processes.Strong numeric aptitude, problem solving and analytical skills.Able to meet goals and deadlines in a fast-paced hectic environment.Must be able to meet department attendance standards.

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

Medical, dental, and vision insurance

Health Savings Account with employer contribution

401(k) Retirement plan with employer match

Paid Maternity Leave/Parental Bonding Leave

Pet insurance

Adoption Assistance

Tuition reimbursement

Employee Loan Program

The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW:

Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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