Responsibilities

Under moderate supervision, identifies and pursues opportunities for recovery/subrogation/salvage at multiple Lines of Business and Products to maximize amounts received from third parties who are wholly responsible or share liability for damages paid to claimants by AIG. Typical responsibilities include but are not limited to the following:Pro-active approach to identify recovery opportunities.Review assigned claim files to determine if recovery is feasible by investigating and evaluating liability issues according to a Best Practice/Procedural guidelines.Coordinate investigations with expert witnesses to review the adequacy of the investigation conducted by claims personnel.Corresponds with appropriate parties (experts, attorney’s, claims professionals) in accordance with established procedures regarding claim information, notice/demand of payment and related issues.Research, understand and apply state laws that relate to each file. Keeps management advised of legislative, regulatory, and legal developments which may have an impact on recovery results. Prepare activity reports on files over settlement authority. Forecasts potential recoveries and update the recoverable amount as needed.Provides customer service assistance to outside organizations and AIG Claim Operation management. Prepares for and attends mediations or pretrial sessions. Establishing and maintaining professional working relationships with insured’s, claimants, witnesses, lawyers, corporate employeesDevelop and maintain good relationships with internal clientsIdentify, create, and complete recovery training for various lines of business as requested by your manager and stakeholdersAccurately identify and record all financial impact for cases worked in the case management systemAssisting the Claims & Recovery management as appropriate in ensuring key deliverables and business objectives are metAwareness of, and adherence to, GDPR regulations and local laws regarding techniques used for information gathering in countries where operatingCompleting targeted claims reviews for all lines of business within AIG as assigned. This includes analysis, documentation of results and suggestions for improvementPrepares for and attends mediations or pretrial sessions.Directs/implements negotiation strategies and, for large property recoveries, directs attorneys in managing agreed to subrogation plans.Participates in training by providing information as a subject matter expert as requested.Ability to manage a recovery team, including more junior graded staff with control and supervision functionality.Support leadership team and stakeholder on result reporting

What we’re looking for:

 

Strong organizational skills and attention to detailExcellent verbal and written communication skills Demonstrated insurance recovery experience or ten years of general Recovery related experience essential.Strong analytical decision making, problem solving and communications (oral and written) skillsDemonstrated ability to manage and prioritize case load with limited supervisionDemonstrated ability in time management and establishing prioritiesAdvanced knowledge of civil justice systemsAbility to organize data and write case investigative reportsAbility to alter workflow to create and pursue leads that would support a recovery caseAgility to work in tight timelines when necessaryAdvanced working knowledge in specialty of insurance a plusPC skills and experience with various database search systems

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

Preference will be given to previously disadvantaged candidates in line with the company’s Employment Equity Plan. Specific preference will be given to people with disabilities.

Functional Area:

CL - Claims

AIG South Africa