Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Summary:

The Latitude System Support Analyst position is a senior level position that primarily serves as a medium level technical support representative for issues pertaining to Latitude and associated third-party software products. The position requires an understanding of technical support processes, service level procedures, and problem-solving techniques.

Responsibilities:

Help Diagnose and correct the root cause of issues in third party software products including, but not limited to LatitudeCoordinate with vendors and partners to resolve problems and organize product upgrades and installationsMaintain the integrity, security, and performance of the designated third-party software environmentsAdvise and educate end users and customers on the capabilities and use of designated third party software productsProvide off-hours support and installations as requiredEnsure daily run activities are carried out accurately and properlyDevelop system and workflow documentationServe as technical backup for Lead Latitude Administrator to ensure stability and operation.Other tasks as assigned by management
 

Qualifications/Skills:

Knowledge of Latitude and associated interfaces, including; workflow, workflow designer, reporting console, reporting console and Latitude agency interfaceUnderstanding of client/server, web, and database architecturesExperience with Latitude or an equivalent recovery systemProficient knowledge with database design and query logic for Microsoft SQL ServerAbility to manage multiple simultaneous projects such as the deployment of upgrades and newinstallations while providing end-user support via a ticketing systemExcellent written and oral communication skillsStrong sense of urgency in responding to and correcting software issuesDedicated focus on customer satisfaction1-3 years’ experience implementing, administering, supporting, and maintaining third party software productsDemonstrated ability to work independently as well as thrive in a team oriented environmentDemonstrated ability to prioritize and remain focused in a dynamic, fast paced environmentDemonstrated ability to multi-task and resolve issues in a timely manner

Educational Requirements:

Bachelor’s degree or equivalent preferred in MIS, Computer Science, Information Technology, Software Engineering, Computer Engineering or related field2+ years of combined experience in mortgage or IT supporting mortgage servicing

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

Medical, dental, and vision insurance

Health Savings Account with employer contribution

401(k) Retirement plan with employer match

Paid Maternity Leave/Parental Bonding Leave

Pet insurance

Adoption Assistance

Tuition reimbursement

Employee Loan Program

The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW:

Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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