With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

\n \n Job Description

Residence Club Associates are the point persons for the Community. Individuals in this position serve as concierge and front desk administrative assistance to Community members and Management staff alike and are expected to become familiar with the Community and have working knowledge during their tenure of Community operations, policies, and procedures.

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This position is a part-time position, working 15-30 hours a week, depending on in-season and business depends.

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Schedule is flexible; however, during in-season, working nights, weekends, and holidays are expected.

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2 openings:

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Seasonal Position: part time seasonal (May-Sept) 20-30 hours a week, assist with pool admittance.

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Year Round:Monday and Tuesday from 4-9 and every other weekend from 11-8pm.

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This position reports to the General Manager and Assistant General Manager.

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Candidates should be able to effectively communicate with a variety of individuals in a professional client-focused capacity. Candidates must also possess basic computer skills and host the ability to learn new systems quickly and efficiently. Candidates must have some knowledge of office and administrative processes, ie scanning, filing (paper/electronic), etc. This position performs services for residents, which may involve tasks such as answering incoming calls and emails, receiving packages, registering residents, checking pool passes, issuing neighborhood notifications, and various other tasks as assigned. Candidate must have the ability to move equipment and lift 40lbs.

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RESPONSIBILITIES:

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\n\nProviding excellent customer service.\nCompleting check in and out for residents and guests.\nBooking amenity space events.\nLight cleaning as needed before or after resident events and as needed to keep office space in good condition.\nAnswering and routing incoming phone calls and emails.\nProcessing facility and rental applications.\nProcessing check payments.\nInspecting dog park and playground to ensure cleanliness—reporting issues to Management.\nMoving tables, chairs, basketball hoops, tennis nets, and other items as needed.\n\n

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\n Requirements\nHigh School Diploma or GED required.\nCustomer service driven.\nProfessional communication skills (phone, interpersonal, written, verbal, etc.).\nSelf-motivated, proactive, detail oriented and a team player.\nTime management and time critical prioritization skills.\n\n

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.