Position Description Summary Recreation Front Gate Attendants are responsible for the safe and successful operation of the front gate. This is a seasonal position. Role & Responsibilities + Create a memorable experience for all Members and guests, continually providing excellent customer service with a high level of professionalism + Provide immediate attention to all Members and guests upon arrival/check-in + Assist all Members with any requests + Refer to each Member by name at least three times during their stay + Enforce all Club rules and policies in and around the aquatics area + Respond to any emergencies accordingly + Adhere to all health and sanitation codes and guidelines at all times + Be knowledgeable about Club events, promotions, and general activities + Maintain the cleanliness of the front gate area, adhering to all Club standards + Promote a fun and relaxing atmosphere, responding to all requests in a timely and professional manner + Project an upbeat and positive attitude with a good work ethic at all times + Advise management of any complaints as soon as they occur + Complete all opening, side, & closing duties, as instructed + Consistently adhere to state and local laws + Be detail-oriented and able to prioritize in a fast-paced environment + Solve problems, work as a team, be a leader, and inspire happiness + Operate within all guidelines, policies, standards, and constraints established by the Club, and assist in the implementation of Shoals Club mandatory standards of operations. + Responsible for all uniforms that are issued and being in uniform for work Responsible for checking and scanning each person's Member or Guest Pass Membership Card and collecting towels. Qualifications & Education Requirements + Must possess appropriate analytical skills, attention to detail, follow-through, creativity, and a high level of motivation + Ability to communicate effectively and professionally + Willingness to learn and accept instruction + Be dependable, prompt, and team-oriented + Must possess a positive attitude and good work ethic + Country or Private Club experience preferred Other Accountabilities + Because of the fluctuating demands of the Clubs' operation, it may be necessary for each employee to perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as others are expected to help you while we foster a team environment. Therefore, you may be required to perform other tasks, as needed, that are not included in the above. + Adhere to all of the various company written mandatory standards of operations, policies and procedures, manuals, memos, and other oral instructions. Working Conditions + Outdoors, on pool deck in varying weather Physical Requirements + Regularly required to sit, talk, hear, walk and use hands + Must be able to sit, stand & walk for long periods of time + Ability to bend, squat, lift, kneel, and crouch