You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

By developing a strong understanding of Japan and Korea markets, business units and their customers, this role would help mining internal and external databases to identify suitable candidates, screening, and interviewing shortlisted candidates to develop a diverse pipeline of potential talent for Amex.

 

Responsibilities

 ***This position will be in charge of class hiring, non-class hiring, and campus recruitment.***　

 

Develop strong and positive relationships with designated hiring managers working closely with your Manager (and relevant Client and CEG contacts) through:

- Regular formal and informal meetings and contact

- Actively seeking and acting on hiring manager feedback

- Gain a sound understanding of designated hiring manager’s business area (team structure, nature of their work and business challenges faced) to ensure sourcing process is aligned with requirements

- Communicate recruitment trends and market intelligence insights (as applicable to individual hiring managers) and provide pro-active recruitment guidance to drive future recruitment activity, improve compliance

 

Become key contact point for designated hiring managers on any recruitment and sourcing queries that arise. Identify and escalate queries or issues that require Manager or Director involvement, such as:

- Risk or compliance issues

- Opportunities for solution growth or additional/value add services

- Develop full understanding of the recruitment delivery process and how it applies to designated hiring manager areas

- Professionally manage hiring managers and candidates through recruitment assignments adhering to the designed global recruitment process

- Complete all recruitment activities to ensure business objectives are met

- Ensure up to date and accurate documentation of all recruitment related data and information (in ATS) as per current recruitment legislation and global processes

- Identify opportunities for, and/or contribute to, developing continuous improvement and innovation in the recruitment delivery process

 

Provide professional advice and feedback to candidates according to recruitment best practice, as part of the recruitment process or when dealing with candidate enquires. This includes:

- Communicating in a timely manner in relation to the status of their application

- Providing open and honest feedback

- Coaching internal and external candidates on how to prepare for selection stages

- Providing a detailed overview of the business you are representing

- Providing the candidate with the opportunity to present them in the best light for the role they have applied to

- Ensure accurate and up to date information is recorded in ATS

- Candidate profile and candidate has been moved through appropriate workflow activity stages

- Manage ‘Expression of Interest’ applications and employee referrals, ensuring all applications are acknowledged and actioned accordingly

 

Manage or assist with development and implementation of candidate initiatives such as:

- Candidate newsletters, marketing campaigns, sourcing strategies etc

- Assist with development and ongoing population of pre-qualified candidate talent pools as defined by Manager according to client Business areas/job families of a specific functional area or division of the organization.

- Be a part of project team to deliver presentations around career, interview preparations etc for colleagues and company overview etc for students

 

Qualifications

Technical Knowledge:

The role requires a thorough understanding of an end to end recruitment process

Building Business Relationships:

Developing and maintaining supportive, productive and mutually beneficial relationships with others in the workplace Establishing connections with internal and external parties that are essential for the accomplishment of work goals

Effective Communication:

Communicates with others to ensure understanding and maximize engagement Clearly conveys information and ideas through a variety of media Uses techniques and methods that maximize communications effectiveness Uses communication to guide and shape organizational effort and outcomes

Continuous Learning:

Continually looking for ways to grow and develop and applying new knowledge and skills in the workplace

Decision Making:

Identifying and understanding issues Problems and opportunities and effectively drawing conclusions, to then take actions in a timely manner

Facilitating Change & Innovation:

Adopting a positive and flexible approach to change Facilitating the implementation and acceptance of change in the workplace Seeking opportunities for different and innovative approaches to addressing problems
 

Influencing, Persuading and Negotiation:

Effectively influences and persuades others to consider and adopt new ideas, strategies or recommendations, using ethical methods for beneficial organizational outcomes Negotiates in a manner that generates genuine win-win outcomes wherever possible

Personal Leadership:

Living the values, inspiring confidence and trust in others

Planning & Organization:

Establishing courses of action to ensure that projects or assignments are completed efficiently, to the required standard and within agreed timeframes and budgets.

You must have:

3+ years of recruitment and HR experience A passion for recruitment, understand and follow rules of conduct and ethical guidelines Demonstrate consistency among expressed beliefs, principles, values and behaviors Build strong relationships with stakeholders, understand requirements and satisfy client to benchmark standards Focus on consistently delivering a quality service Constantly strive for improvement of business results, such as revenue, cost-management, productivity etc Set high goals or standards of performance Develop and maintain positive, supportive, productive and long term relationships with internal and external stakeholders Identify the changes required for future success and realize the potential for innovation and change Exert an ongoing effort to learn from one’s own experience, from other people and from resources in the environment Contribute to the learning of others Pursue ongoing development of personal skills and abilities Fluent in Japanese (JLPT1 equivalent) and business level in English. Korean language is a plus.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.