Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS Philippines - Established in 2008, WNS Philippines has been delivering the full spectrum of BPM services – in customer interaction services, finance and accounting, research and analytics, technology solutions and industry-specific businesses for more than 10 years. With more than 8,000 employees spread across 11 sites located in 4 key cities, Quezon City, Pasig City, Muntinlupa City, and Iloilo City – WNS is one of the fastest growing centers in the country.Why Join Us?At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client’s business, and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and enjoy wide variety of best in class benefits, Also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

Background of the Function:

All migrations / transitions at WNS is supported by a central transitions team called the ‘Global Project Management Office’.The principle role of this team is to manage, own and act as a custodian for all transitions that take place across the length and breadth of the organization for all geographies.Transitions commence once a new project has been signed-off and ends when all processes of that project have gone live, stabilized and all client deliverables, goals and metrics have been achieved. Additionally, this team is also responsible for creating customized solutions and pricing for RFP and deal pursuits.

Key responsibilities:

 Lead large/multiple transitions of clients’ processes Thorough project planning and reporting to clients, internal stakeholders and transition leaders Thorough and proactive project review – Risk, Issue, escalation and milestone management Identify areas for efficiency improvement and implementing the sameBuild close rapport with key internal stakeholders and clients Manage project escalations and conflicts in projects Mentor and coach direct reports to aid in their developmentStrong focus on positive transition outcomes: Project Financials (people, technology, infrastructure, etc.) - balance risks with speed of executionCustomer Experience – understand client needs, wants and expectations and manage them effectivelyMetrics Delivery – Setup metric deliverables and reporting effectively to ensure visibility and achievement of goals from day 1 of go-liveRequired to lead multiple initiatives / projects concurrently (where applicable) Compliance and continuous improvement to the WNS Transition Methodology Design transition solution for new opportunities (RFI/RFP) Respond to RFI/ RFPs along with the solutions team Able to take on additional responsibilities in the transition function (e.g. capability building) Qualifications and skills: Excellent project management skills applied to wide range and number of project types, complexities, domains and geographies Self-starter, independent, initiator, strong organizational, presentation, interpersonal and consultative skills is a must StrongCRM skills Deep understanding of the different aspects of BPO business – QA, MIS, SLA, Base-lining, etc PMP or other project management certification is a plus Knowledge and/or experience or certifications in Six

Competencies/ Skill set:

Demonstrated hands on experience in driving in successfully leading large multi-dimensional transitions At least 10 years of intense customer facing roles Managed / liaised with IT Projects teams to deliver the technology and enabling tool as part of transition project deliverable

Qualifications

University/College graduate