Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job DescriptionGood comprehension of spoken & written EnglishGood grasping ability and logical reasoningAnalytical and reporting skills on excel, word and PowerPointDecision making ability & Attention to detailTeam player with a ready disposition to learn - Professional mannerisms, customer centricity, commitment and reliability, versatile in all the sub tasks in the process and adaptableEnsuring that Compliance standards are met, regarding Data ProtectionFocus on customer service and aim for zero complaintsCustomer CentricityProactively identify and participate in continuous improvement opportunities for the processAdhere to Client specific policies and compliance regulationsEstablish peer-to-peer relationships with the onshore business.Ensure complete, transparent and frequent communication with the business.Identifying avenues of efficiency and quality Improvement to benefit end customerEnsuring all CSL's/Key MI's are met month on monthWorkstate ManagementEnsuring all internal targets (set by WNS) are met month on monthEnsuring Capacity and Shift Planning is appropriately done with minimal impact to businessAppropriate and timely escalations to immediate supervisorIdentify Process Improvements & driving them with the help of proper resourcesEnsure that Legal and compliance defects are zero or tend to zero.Identify additional off shoring opportunities from existing AVIVA business areas in India.Laising with Other Support functionsAdhere to WNS & Client specific policies and compliance regulationsBe professional and courteous & maintain a high level of integrity and confidentiality at all timesAssist and support Group Managers wherever required & be part of a collaborative work environment in achieving personal & team goalsEngage in personal developmentRegular team huddles & timely team-meetings & Regular monthly feedback (1-on-1's) and development plansTeam player with a ready disposition to learnAssist and support Group Managers and peers wherever required & be part of a collaborative work environment in achieving personal & team goalsHiring and Manpower planningEnsure team bonding, Manage & guide career aspirations of agentsEnsure Employee Satisfaction at high levelsLaising with Other Support functionsUK Insurance with experience into Life, Pension and Retirements.

QualificationsAny Graduate/PG/MBA. Minimum 4 Years of Work Experience in UK Insurance or a related area. Having team leading experience of 1+ yearStrong analytical skills and attention to detail.Excellent communication and interpersonal skills

Additional InformationRole: - Team Role / Client Facing Role.Shifts – UK ShiftsWork from office including rotational shifts.