WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
Job Description Using storyboarding, task analysis, user research tasks and whatever appropriate to capture and develop user requirements Assisting with the creation and design of process flows, journey maps, etc. that can facilitate the understanding of sales customer journey Developing user requirements and managing product backlogs Collaborate with Product Owners, Project Managers to sign off requirements Liaising with relevant channel teams, technology teams, digital teams, legal, risk and compliance teams, to document design options and recommendations Identifying opportunities for straight through approval processing through data automation and workflow automation Collaborate with developers and subject matter experts in ensuring user stories are developed correctly and meet acceptance criteria Assist the business parties with the change management activities to ensure successful project implementation
Qualifications Strong experience in General Insurance and/or Life and Pensions across the UK market Experience in delivering digital solutions such as RPA, Workflow, AI, etc. UX experience is appreciated to assist in wireframing of solutions Proven experience and expertise in business analysis Agile methodology and ways of working experience Ability to build strong relationships with stakeholders based on a good understanding of their objectives and the services they require to meet those objectives Ability to think innovatively to find creative solutions, with a proactive approach to problem solving Strong analytical skills and the ability to operate effectively with ambiguous and incomplete data Advanced understanding of business analysis techniques and processes Experience in developing business case, business requirements, and impact assessments