Assures that all referrals are managed effectively and efficiently. Provides high-level customer service to both referring physicians as well as referred patients. Obtains pre-authorization for all diagnostic tests and performs additional administrative support functions. This job requires the application and interpretation of policies and procedures and the use of independent judgment in a medical setting. The individual must possess the ability to maintain a working knowledge of carrier contracts/changes and departmental policies and procedures. 

Assures all referrals are handled effectively and efficiently.Analyzes information required to complete pre- authorizations with insurance carriers and service area contacts.Demonstrates the skills of effective communication decision-making and organization to ensure efficient job performance and job success.Provides high-level customer service to both referring physicians as well as referred patients.Assists with operational patient flow as applicable; performs problem-solving.Maintains current working knowledge; adheres to Medical Center and departmental policies and procedures.Provides service in a professional and courteous manner.Performs area-specific support activities.

In addition to the above job responsibilities, other duties may be assigned.

Position Compensation Range: $16.97 - $26.30 Hourly

MINIMUM REQUIREMENTS

Education: High School graduate or equivalent required. Associate’s or Bachelor’s Degree preferred.
Experience: 1 year relevant experience required.
Licensure: None required.

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA’s commitment to non-discrimination and equal opportunity employment.