Founded in 1906, McLeod Health is a locally owned and managed, not for profit organization supported by the strength of more than 900 members on its medical staff and more than 2,900 licensed nurses. McLeod Health is also composed of approximately 15,000 team members and more than 90 physician practices throughout its 18-county service area. With seven hospitals, McLeod Health operates three Health and Fitness Centers, a Sports Medicine and Outpatient Rehabilitation Center, Hospice and Home Health Services. The system currently has 988 licensed beds, including Hospice and Behavioral Health. The hospitals within McLeod Health include: McLeod Regional Medical Center, McLeod Health Dillon, McLeod Health Loris, McLeod Health Seacoast, McLeod Health Cheraw, McLeod Health Clarendon and McLeod Behavioral Health.  

Essential Job Responsibilities/Expectations

Job responsibilities include those listed in the competencies document. Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values Consistently answers phone within 3 rings, uses excellent phone etiquette when speaking with patients or referral offices, and uses courteous manner when speaking with patients face to face. Coordinates the process of referring patients to appropriate clinics. Communicates with patients to ensure follow-through with referrals.  Supports doctors and patients in synchronizing appointments, authorizations, and tests taking place in different clinics. Ensures insurances are compatible with referrals. Organizes work list to ensure patients are triaged correctly with referrals and multiple doctor requests are handled timely. Coordinate with all clinical and clerical staff as needed to complete the referral process. Work quickly and timely in software system to take care of all requests. Set goals with the Administrator to meet the high demand of referrals. Handles all forms or paperwork as necessary for the referral position.  Maintains confidentiality in talking with patients, upholding policies, and setting an example.  Keeps work area neat, clear of clutter.  Performs other duties as assigned.

Job Requirements 

Qualifications /Training:

Basic knowledge of computer input required. Must be able to perform basic clerical functions. Comprehend medical terminology required. Good spelling and number skills required. Clear, concise voice required. Basic knowledge of ICD and CPT coding preferred.

Licenses/Certifications/Registrations/Education:

Minimum of a High School Diploma/GED from an accredited school required.