JOB SUMMARY:

The ICL Hope Center serves as the virtual front door for ICL’s comprehensive array of whole health housing, treatment, care coordination and outreach services. Under the supervision of the Director, ICL Hope Center, the Intake Coordinator responds to referrals for all ICL service types, links individuals to services to meet whole health needs, and collaborates across programs and departments to facilitate rapid access to services.

ESSENTIAL JOB FUNCTIONS

Function as integral ICL Hope Center team member, engaging in close coordination and communication with ICL Hope Center staff, Entitlements Department, and ICL treatment, housing and care coordination programs. Respond to internal referrals, referrals from external providers, and people seeking services received by email, fax, phone, and through referral management platforms Ensure all referral information and follow-up is accurately documented in referral management system Conduct whole health brief screening for housing, care coordination and treatment services Schedule housing interviews and intake appointments Ensure match between individual’s needs and preferences and program eligibility criteria Review referral material for completeness. Contact referral sources to gather more referral information if needed. Maintain accurate information on ICL program types, admission criteria, and program services to facilitate highest quality care matching. Support referral and intake workflows to ensure effective and efficient admission process. Collaborate with external providers to ensure coordination of care and linking to outside providers as necessary. Maintain contact with referring providers providing updates regarding vacancies, referral status, documents needed, and expected move dates. Ensure all information is accurately documented in the electronic record and government databases in the required timeframes. Act as ICL whole health ambassador, demonstrating commitment to health equity and reducing health disparities May be assigned other tasks and duties reasonably related to the job responsibilities.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Highly organized and detail-oriented Excellent written and verbal communication skills Positive attitude and excellent customer service skills Ability to engage and interact well with a wide range of persons at organizationally different levels Knowledge of federal, state, and local regulations pertaining to the admission, treatment and discharge of persons with mental illness and co-occurring disorders Proficient in Excel Knowledge and applied understanding of confidentiality Knowledge of various types of community mental health programs and their admission and discharge requirements Ability to collaborate with and cultivate relationships across ICL divisions and with external partners Ability to prioritize and follow through on multiple tasks simultaneously Ability to work with staff, participants and others stakeholders in an effective, professional and respectful manner and with due understanding of and consideration for cultural differences

MINIMUM QUALIFICATIONS

Master’s Degree in Social Work or other relevant field or Bachelor’s Degree with at least 2 years of experience working with individuals with mental illness, substance use disorder and/or experiencing homelessness, or with lived experience of mental health or substance use recovery Experience with NYS/NYC eligibility criteria, and funding sources.