Position Summary:
Manage all facets of the behavioral health call center and behavioral health referral process. The scope of the screening and scheduling process begins with prompt management of the initial consumer or referent inquiry through to the scheduling an appointment with the best location of service at Unity Place. Responsibilities include, but are not limited to, answering incoming behavioral health calls being sensitive to patient's characteristics and needs, obtaining pre-certification or prior-authorizations, scheduling the initial service appointment with specialist or outpatient services, completion of documentation with the electronic medical record (EMR) and communicating referral information to referring offices and to the consumer.