JOB SUMMARY

The Referral Specialist is responsible for performing all aspects of the patient referral process, including coordinating and completing referrals ordered by providers, acquiring and verifying third party information for referrals, obtaining referral appointments, and tracking referrals.

JOB REQUIREMENTS

Minimum Education Basic College Courses Minimum Work Experience 6 months Scheduling Rep experience Required Licenses/Certifications Required Skills, Knowledge, and Abilities

Knowledge of medical practice protocols related to scheduling referrals and testing 

Knowledge of manual/computerized scheduling systems 

Knowledge of customer service principles and techniques 

Knowledge of insurance and ability to obtain prior authorization 

Skill in communicating effectively with physicians/clinicians about referrals/radiology 

Ability to multitask effectively, dealing with phone calls, in-office patients, staff and others pleasantly with calm and clear communication in all circumstances 

Ability to flexibly respond to changing demand and plan, organize and prioritize accordingly 

Ability to project a pleasant and professional image 

Ability to demonstrate compassion and caring in dealing with others