At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. **Bon Secours** **About Us:** As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body, and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence, and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service, and stewardship to create an environment where associates want to work and help communities thrive. Job Description **Bon Secours** As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive. **Referral Specialist (Ref Spc) - Physician Office - Patterson Avenue Family Practice - Richmond, VA** **Job Summary:** Process all incoming and outgoing referrals, manage physician office schedules and provide back-up to Front Office. **Essential Functions:** + Provide support and fill in for any non-clinical staff based on immediate needs due to work flow overload or employee absence. + Assist office manager in training new non-clinical employees. + Handle incoming phone calls and messages from patients. + Process all incoming referrals (through EMR system, faxes, phone calls) + Process all outgoing referrals ordered by providers. + Schedule all patient incoming referral appointments. + Assist clinical staff in resolving scheduling issues as requested. + Coordinate necessary medical records, lab and radiology results for appointment. + Process payments to office as needed. + Handle reminder calls to patients for appointments/testing/exams. + Work with the Office Manager to problem solve and implement improvements. **Education:** + High School diploma or equivalent. **Experience:** + 2 years’ experience in a medical office setting required. + Ability to operate office equipment to include computer, fax machine and copiers, and familiarity with practice management and EMR systems. + Knowledge of medical terminology. **Skills & Abilities:** Duties may include the following depending on specific office needs. Many of our opportunities reward* your hard work with: Comprehensive, affordable medical, dental and vision plans Prescription drug coverage Flexible spending accounts Life insurance w/AD&D Employer contributions to retirement savings plan when eligible Paid time off Educational Assistance And much more *Benefits offerings vary according to employment status All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com