**Working Title: Refugee and Immigrants Call Center / Community Outreach and Engagement Coordinator** **Job Class: Human Services Program Specialist 2** **Agency: Human Services Dept** + **Job ID** : 83269 + **Location** : St. Paul + **Telework Eligible** : Yes + **Full/Part Time** : Full-Time + **Regular/Temporary** : Unlimited + **Who May Apply** : Open to all qualified job seekers + **Date Posted** : 01/14/2025 + **Closing Date** : 01/27/2025 + **Hiring Agency/Seniority Unit** : Human Services Dept / MAPE DHS Central Office + **Division/Unit** : DHS-Central Office / Resettlement Programs / Community Outreach & Engagement + **Work Shift/Work Hours** : Day Shift / 8:0am - 4:30pm + **Days of Work** : Monday - Friday + **Travel Required** : Yes - up to 30% Statewide + **Salary Range:** $26.04 - $37.98 / hourly; $54,371 - $79,302 / annually + **Classified Status** : Classified + **Bargaining Unit/Union** : 214 - MN Assoc of Professional Empl/MAPE + **FLSA Status** : Nonexempt + Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify. **The work you'll do is more than just a job.** At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. This position provides business area planning across the Resettlement Programs Office development of services and support for new arrivals placed in Minnesota through various resettlement pathways. Highest priority will be the development and coordination of a statewide service navigation helpline and the coordination of programs and community outreach and engagement initiatives for refugees and immigrants across the state. The incumbent works closely with partners, work groups, community-based organizations, and other implementation teams to gather input needed to manage operation changes and needed initiatives. This position requires skills to develop and continually improve work processes and support service outcomes with awareness of immediate effects on customer satisfaction. **Minimum Qualifications** One (1) year professional experience in managing large projects, community outreach initiatives or navigating call centers. **OR** Three (3) years experience assisting with the planning or implementing of a large projects or community outreach initiatives. **AND** Experience must clearly demonstrate: · Knowledge of economic assistance programs · Knowledge of call center platforms, such as ConnectPath **Preferred Qualifications** + Excellent oral communication skills sufficient to mobilize action to achieve goals, advise others, facilitate meetings, make presentations, and negotiate disputes. + Written communication skills sufficient to convey goals, expectations, and assignments, solicit input, write reports, letters, and other formal work products. + Negotiation and mediation skills sufficient to achieve agreement and understanding of shared goals and expectations. + Variety of experiences working effectively with others from different backgrounds and cultures. + Knowledge of budgeting, contracting and grant managing. **Additional Requirements** To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment. AN EQUAL OPPORTUNITY EMPLOYER Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.