SCOPE OF WORK: Refugee Support Services

The IRC Dallas Social Adjustment Services Program aids refugee clients in connecting to public benefits support through applications and follow up with Texas Health and Human Services for SNAP, Medicaid, TANF, connecting refugees to healthcare providers, scheduling medical appointments, and referring clients to cultural and social adjustment services such and English Language Instruction, Digital Inclusion, Employment, and other benefits programs to aid in client self-sufficiency.

RESPONSIBILITIES:
The intern's primary point of contact will be the Social Adjustment Services (SAS) Supervisor
Support SAS Supervisor on administrative tasks such as monitoring and evaluating client case files, implementing necessary caseworker trainings, organizing client case files and client tracking documents, gather data to support program growth, and support the development of efficiency plans to improve the overall program. Work alongside SAS staff to complete tasks within the scope of work of the Refugee Support Services mentioned above

Cultural Orientations: Presents general information on relevant cultural topics that impact our refugee client's ability to be self-sufficient in the U.S. The program schedules groups of clients to come into the office, or gather on Zoom, to receive an orientation on relevant social norms and self-sufficiency-based topics. The presentation is translated into the client's primary language over issues like credit scores, safeguarding personal information, applying for public benefits, outlining other program opportunities at IRC, and answering any pressing questions families may have after the presentation.
Interns can expect to assist in scheduling families in advance for their respective orientation time, ensure our translation services are scheduled for the orientation, present the orientation, write case notes, and assist with supporting tasks.

Public Benefits Support/Casework:
Interns have the opportunity to take on a family case and aide caseworkers and clients with public benefit support, health resource support including scheduling appointments, and social and cultural adjustment services via referrals to internal or external community resources.

LEARNING OBJECTIVES:
Intern will have the opportunity to gain greater insight into the extended case management resettlement process for refugees in the Dallas area. IRC places a strong focus on hiring from our intern pool- if you are eager to break into international relations or political science, or are looking for nonprofit experience, this internship is for you!