**Essential Duties and Responsibilities:** Include the following _. Other duties may be assigned._ Ensures all outgoing refund requests have been audited and addresses are accurate Communicates with clinics weekly regarding new refunds Manages tracking of approvals and follows escalation process for timely resolution Ensures denied refunds are sent to refund department for resolution Accurately submits approved refunds to AP for processing Ensure insurance checks are mailed timely with appropriate documentation Correctly enters check numbers in the practice management system Retrieves daily mail and distributes **Supervisory Responsibilities:** This job has no supervisory responsibilities **Competencies:** To perform the job successfully, an individual should demonstrate the following competencies: Analytical - Collects and researches data; Uses intuition and experience to complement data Customer Service - Responds promptly to customer needs Interpersonal Skills - Maintains confidentiality of all patient information and company documents Oral Communication - Listens and gets clarification; Responds well to questions Written Communication - Able to read and interpret written information Professionalism - Approaches others in a tactful manner; Treats others with respect and consideration regardless of their status or position Quality - Demonstrates accuracy and thoroughness Quantity - Meets productivity standards Adaptability - Adapts to changes in the work environment Attendance/Punctuality - Is consistently at work and on time **Qualifications:** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Education and/or Experience Preferred:** High school diploma or general education degree (GED); 1 year of experience with insurance billing requirements and accounts receivable follow up procedures; or equivalent combination of education and experience. **Language Skills:** Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations. **Reasoning Ability:** Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. **Computer Skills:** To perform this job successfully, an individual must have knowledge of general computer applications and practice management systems. Excel experience is required. **Physical Demands:** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Equal Employment Opportunity This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.