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SUMMARY

The Refurbishment Lead supports the Refurb Supervisor as the first line of leadership for associates within the Refurbishment Center. The Lead ensures that all functions within their assigned department are completed daily, on time and with minimal labor expense. Additionally, the Lead ensures that associates are well trained in order to achieve and exceed GameStop’s quality and production standards. This position supports other departments/zones as needed to achieve the overall business objectives of the refurbishment center. This position works under general supervision, interacting with a supervisor several times a week to receive guidance and feedback. Most non-routine activities will require a supervisor’s advance approval.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

TIER 1

Lead and monitor the daily activities of associates within assigned department/area to ensure area meets performance goals (quality/accuracy, production, cost, safety, 5S/cleanliness)Utilize Warehouse Management system (WM), Sentinel, and/or other systems to ensure product is accurately locatedInspect quality of associates’ work to ensure that products being processed and shipped meet GameStop’s quality standards Maintain accurate records and prepare reports on area performance for supervisors and managementEnsure all associates have standard work and process documents available at the work station, and are trained thoroughly on the processEnsure all associates follow safety policies; report any unsafe conditions or practicesCoach/train associates for performance successConsistent with the general nature of this role, work collaboratively with others throughout the ROC to achieve or exceed department objectives; assist in or lead special projects as directedFollow all known safety procedures and utilize good operational, loss prevention and safety judgment at all timesPerform associate job duties as needed

TIER 2

Lead and monitor the daily activities of associates within assigned department/area to ensure excellent performance against goals (quality/accuracy, production, cost, safety, 5S/cleanliness)Identify process improvements/areas of opportunity to improve department/area performance Drive/champion process improvements Identify performance issues, and their potential root causes (training, etc.)Demonstrate emotional maturity and respect for diversity in interactions with associatesPerform all additional duties listed above

TIER 3

Lead and monitor the daily activities of associates within assigned department/area to ensure excellent performance against goals (quality/accuracy, production, cost, safety, 5S/cleanliness)Identify process improvements/areas of opportunity to improve department/area performanceDrive/champion process improvements that have significant impact on area Identify and drive to improve performance issues, and their potential root causes (training, etc.) Demonstrate emotional maturity and respect for diversity in interactions with associates Run a small operation, process, or project independently Run all operational aspects of cell/work area when supervisor is unavailablePerform all additional duties listed above

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

Coaching  – Providing timely guidance and feedback to help others strengthen specific knowledge/ skill areas needed to accomplish a task or solve a problemManaging Work – Ensures that required equipment and materials are in appropriate location so that own and others’ work can be done effectively; effectively allocates own time to complete work; uses time effectively and prevents irrelevant issues or distractions from interfering with completing work.Quality Orientation – Accomplishes tasks by considering all areas involved, no matter how small; accurately checks processes and tasks; follows procedures; ensures high-quality output.Safety Awareness – Identifies and corrects conditions that affect employee safety; upholds safety standards.

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

Possess the learning capacity to receive and apply cross-functional training; willingness to assist other functions and work groups as needed so the department achieves or exceeds its overall business objectivesAbility to communicate effectively with others using spoken and written EnglishAbility to work under demanding time constraints and production goalsPossesses the dexterity to utilize writing utensils (pen/pencil), calculators, small hand-held tools, manual razors and other mechanical/electrical equipment without assistanceWorking understanding of basic math functions (add, subtract, multiply, divide)Proficient knowledge of Microsoft Word/Excel/Outlook software programs and ability to operate an office computer without assistanceWorking ability to model consistently GameStop’s commitment to a respectful, diverse, inclusive, and collaborative work environmentWorking knowledge of Warehouse Management system (WM) preferredConsistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities

Full-time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401 (k), employee discount and a casual work environment. Positions at GameStop may also be eligible for a bonus and/or other incentives.