The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
DescriptionOverview:
We are seeking an experienced Account Manager to lead our dedicated Risk Control team servicing The Home Depot (THD). Ranked 23rd on the Fortune 500 and employing over 450,000 associates, THD is one of Helmsman’s largest clients. The Home Depot casualty program is administered by over 120 dedicated service, claims and risk control professionals, including The Home Depot Dedicated
Risk Control Team. As a key member of the Home Depot casualty program, you will lead a team of 8 risk control professionals in implementing strategies that enhance our value proposition.
You will work closely with the Risk Management and Health & Safety teams to identify and mitigate safety hazards. Your responsibilities will include managing relationships with health and safety contacts, overseeing workforce management and performance metrics, driving process improvements, and promoting innovation. The Home Depot Risk Control team is known for its responsiveness and ability to proactively create impactful solutions, demonstrating our value in loss mitigation. The ideal candidate will have leadership experience, strong relationship-building skills, a customer focused approach, and a passion for quality execution, along with the necessary technical expertise.
Note: CSP designation is required.
Responsibilities
Leads the Risk Control team and collaborates with Risk Management and Health & Safety to identify and mitigate safety hazards.Builds and maintain relationships with customer organizations to influence business objectives.Understands customer operations to develop and execute risk mitigation strategies aligned with the client's injury reduction goals.Fosters a culture of innovation and continuous improvement in service delivery and risk reduction strategies.Develops and executes data-driven strategies for loss mitigationEnsures alignment between staff technical/consultative skills and service strategy needs as well as internal quality standards. Identifies skills gaps and builds development strategies in collaboration with Specialists and Technical Directors. Effectively triages work to achieve appropriate utilization of Consultants and Virtual capabilitiesEnsures staffing level and technical skills are appropriate to meet business objectives. Recruits a high performing results oriented staff. Fosters internal Talent Mobility to build deeper talent feeder pools that result in greater diversification of staff.Ensure appropriate compliance with all legislation, corporate policies, and programs.
Key Capabilities:
Proven experience, leading a team to drive and influence change effectivelyDemonstrated leadership and growth mindset that inspires teams, drives accountability, and delivers outcomes to market partnersInquisitive thinking and problem-solving skills, leveraging these abilities to influence changeAble to adapt to changing and competing priorities, demonstrating resilience and flexibilityDemonstrates personal energy, stamina, and discretionary effortWorks with a sense of urgency and handles setbacks/feedback with a growth mindsetStrong collaboration skills and commitment to continuous improvementAbility to develop and maintain relationships with customers, peers, and industry contactsEffective interpersonal, oral, and written communication skills QualificationsQualifications:
Demonstrated leadership and growth mindset that inspires teams, drives accountability, and delivers outcomes to market partnersKnowledge of Risk Control/Risk Engineering, insurance operations, and legal and regulatory requirementsAdvanced knowledge and application of risk control principlesVariances in experience addressed and acquired through graduate degree in related field and/or professional certification in one or more of the following areas: CSP, ARM, CRM, CPCU, CIH, or CPEDemonstrated ability to effectively get work done through front-line managers, project teams, individuals and peersHas demonstrated skills and results: in strategic and operational planning, leadership and relationship building, consulting and customer service, effective written and oral communication and operating resultsOther skills required include managerial courage, maintaining a diverse and inclusive work force, strategic mindset, business acumen and the ability to set direction, inspire/motivate, build relationships, work cross-functionally by engaging and motivating people, and respond effectively to varied and intense challengesBachelor`s degree requiredAdvanced degree preferred plus 7 to 10 years of related experience plus a minimum of 5 years progressively more responsible management positions with exposure to project planning, and customer relationship management About Us
**This position may have in-office requirements depending on candidate location.**
At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.
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