You want to develop yourself in a team that leads complex and business critical topics and are excited about providing the best customer experience in last mile delivery? This role is made for you!

You will love this role if
1. You want to be in a team that build the future of customer experience in last mile delivery;
2. You are self-motivated, passionate, highly analytical and detail-oriented;
3. You like to communicate and coordinate with multiple teams from different org;
4. You want to independently drive growth and change in a fast-paced environment with visible results for our customers and the business.

We are open to hiring candidates to work out of one of the following delivery stations:
Munich region or Vienna, AT





Key job responsibilities
Regional ACES Managers are the ACES business partners for Site Leads/Sr Operations Manager.
They are responsible to identify opportunities to improve customer experience, productivity, quality and safety thanks to the standardization and improvement of operational processes at regional level which feed up into the country level strategies, yet provide particular attention to the site details thought their Team.
Key job responsibilities include
(i) People management of Station ACES Managers (SAMs) and Field Quality Assurance Specialists (FQAs),
(ii) strategic/tactical plans through stakeholder management of cross-functional and regional teams,
(iii) performance management of ACES targets in their region.
Regional ACES Managers are fully dedicated on their respective region performance, focusing on data and KPIs at daily/weekly level (DBR/WBR) for monitoring the trend. They are responsible for identifying trends across their region and creating a mid-term strategy to address actions/solutions at scale.
The strategic focus, reporting and actions are essential activities for regional teams to ensure that they are meeting organizational goals.

About the team
At Amazon Logistics (AMZL), we are building a world-class last mile operation, where Country ACES and Quality team ) plays a key role.
We work for our customers. We aim to fulfill their necessities and delight them, building a consisting but customized delivery experience.
Our ambitious goal is on Process Excellence and Standardization, finally reducing defects and thus customers Concessions.