We are Farmers!

We are… more than just your favorite commercials.  At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers. 

 

Farmers is an award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture!  To learn more about our high-performance culture and open opportunities, check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok. 

 

Workplace: Hybrid ( #LI-Hybrid ), Remote ( #LI-Remote )

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

Job Details

Hiring Locations: Preferred Hiring Location Colorado.

HYBID locations: Phoenix, AZ - Caledonia, MI - Olathe, KS - St. Louis, MO 

Paid Training Hours: Monday - Friday, 8:00 am - 5:00 pm, 8-12 weeks. 

Department Hours: Monday - Friday 7:00 am - 7:00 pm; you are expected to work 40 hours/week with flexibility, subject to business needs, geographic location, and Farmers Timekeeping Policy.

Hourly Pay Range: $24.72 - $35.57 per hour and is dependent upon the candidate's geographic location and related experience. 

*Compensation will be evaluated based on related experience* *Candidates with Claims Auto Handling or related industry experience are highly encouraged to apply*

Overview of the Role Utilizes working knowledge and skills developed through formal training to investigate, confirm coverage, determine liability, establish damages, and negotiate settlements of auto claims, which includes single and multi-vehicle losses with basic coverage and moderate complexity of liability. Day in the Life of an Auto Claim Handler Utilizes a broad understanding of claims adjusting to apply skills and knowledge to investigate and determine liability for claims with basic coverage issues and moderate to complex liability issues. Performs in-depth investigation and analysis on losses such as multi-vehicle losses with comparative negligence. Completes investigation by securing recorded statements of the drivers, police reports vehicle photos and estimates, and scene investigations. Makes same-day contact with customers. Explains the claims process to all customers. Explains all applicable coverage benefits to the policyholder. Confirms facts of loss. Determines vehicle location and if drivable. Offers vehicle repair and rental service options to customers. Coordinates auto physical damage estimate through the proper internal method of inspection and arranges for the release of vehicles that are accruing storage fees. Proactively investigates and determines coverage for Auto policy claims with coverage issues requiring in-depth investigation including but not limited to if the policy is out of force for the date of loss, unlisted or permissive drivers, excluded drivers, vehicles not on the policy, rideshare involvement, material misrepresentation issues, and new business investigations. Maintains ownership of the claim and completes work with a limited degree of supervision. Serves as the primary point of contact through resolution of all exposures. Communicates and collaborates with other claim specialists to facilitate claim resolution for customers. Provides verbal and written communication to customers to explain coverage issues and decisions. Communicates policy risk issues to Underwriting to facilitate their evaluation of the policy risk and exposure. Escalates complex coverage issues to supervisor. Demonstrates proficient knowledge and application of venue laws for all states handled in the Region. Analyzes duties owed and breached by all potentially responsible parties and determines liability percentage for each party. Escalates claims with exposures exceeding financial authority to supervisor. Communicates liability decisions to customers, claimants, claim specialists, and Underwriting. Recognizes subrogation potential and makes referrals to the Subrogation department when appropriate. With limited supervision and support, investigates and recognizes all potential claim exposures. Recognizes and escalates non-auto property damage exposures and resolves auto physical damage claims proactively and accurately. Secures estimate of damages timely through appropriate repair channels. Writes, reviews, and adjusts auto physical damage estimates for repairable vehicles with minor to moderate damages. Issues and authorizes claim payments to customers and repair facilities and explains repair process and estimate to customers. Manages rental claims through communication with customers, repair facilities, rental vendors, and claim specialists. Proactively manages and mitigates storage costs. Coordinates and collaborates with auto physical damage and total loss specialists to facilitate claim resolution for customers. Maintains active diary and resolution plan on open files. Handles and documents files in compliance with regulatory requirements. Responsible for ensuring professional correspondence is sent to customers including claim status updates. Completes work with a limited degree of supervision. May act as an informal resource for colleagues with less experience. Experience & Skills Required Demonstrated customer service skills. Effective conflict management skills. Identifies key issues and patterns from partial/conflicting data. Strong verbal communication and listening skills. Strong written communication skills with the ability to convey critical decisions and information through written letters. Demonstrates excellent judgment and decision-making skills. Effective negotiation skills. Possesses flexibility to work in a fast-paced, dynamic environment; uses discretion to modify work practices and processes to achieve results or improve efficiency. Demonstrated problem-solving skills. Takes a broad perspective on problems and spots new, less obvious solutions. Performs work independently with minimal supervision. Possesses strong technical aptitude; Proficient in Microsoft Office products. Adaptable and flexible to new technology. Educational Requirements High school diploma or equivalent required. Bachelor's degree preferred. Insurance Adjusters License in where states applicable, required. Physical Actions

his role, whether performed virtually or in an office setting, will include normal and customary distractions, noise, and interruptions.

Sits or stands for extended periods, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locate material, resources, and other objects. Ability to continuously operate a computer for extended periods, up to a full work shift. Physical dexterity is sufficient to use hands, arms, and shoulders repetitively to operate a keyboard and other office equipment up to a full work shift.

Benefits

Farmers offers a competitive salary commensurate with experience, qualifications and location.
o CO Only: $23.54 - $34.43  Bonus Opportunity (based on Company and Individual Performance) 401(k) Medical Dental Vision Health Savings and Flexible Spending Accounts Life Insurance Paid Time Off Paid Parental Leave Tuition Assistance For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer

 

Job Location(s): US - CO, US - AZ - Phoenix, US - KS - Olathe, US - MI - Caledonia, US - MI - Grand Rapids, US - MO - Kansas City, US - MO - St Louis

 

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

 

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law.  Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

 

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws. 

 

Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.