Are you an organized, detail-oriented professional with a passion for operational efficiency? We're looking for a Regional Branch Administrator to support the smooth functioning of our SMH booths across Zimbabwe and the northern region of Botswana! In this role, you'll play a key part in ensuring compliance, optimizing processes, and facilitating communication between internal teams, third-party suppliers, and customers. Your ability to manage reports, coordinate operations, and support business expansion will be essential to success in this fast-paced environment. If you're ready to take on a role where your administrative expertise drives real impact, apply today and be part of our growing team! Duties and Responsibilities (include but not limited to): Identify, assess, and motivate new Mukuru locations: + Always search for new locations based on target market + Identify and assess new locations + Develop business case and motivate to Head of Branches for new locations Teller recruitment and performance management: + Responsible for recruitment of tellers in the region + People management + Performance management + Coaching and mentoring World-class customer service: + Ensure staff's presentation and service level are of a standard of excellence + Gauge customer satisfaction + Address any issues and customer complaints Financial Management: + Aim for revenue growth + Manage operating budget Stakeholder Management: + Manage relationships with site owners (landlords) + Manage and direct query escalations on behalf of the region + Engage other departments for all things related to the success of regional operations Monitor the Botswana market and gather market intelligence: + Monitor competitor activity, product offerings, and advertising in and around our agent locations + Report and provide recommendations for business development opportunities Reporting: + Submit monthly reports timeously + Monitor all booths and branches in Botswana and report on all relevant information + Report on potential business threats, make recommendations to address them, and implement Compliance: + Monitor that staff maintain knowledge of products and services, as well as changes in regulations + Ensure booths and branches maintain a top-notch appearance and are brand compliant + Carry out inspections on booths and branches to ensure they are running effectively Key Requirements + Relevant degree/diploma in a business-related field + 2 years' experience in a supervisory role within the financial services environment (Essential) + Knowledge of foreign exchange + Knowledge of FIA regulations + Knowledge of money laundering regulations + Knowledge of money transfers and digital wallets + Knowledge of HR principles Additional Skills + Multitasking skills + Computer skills (MS Office) + Telephone skills + Verbal communication skills + Organisational & administrative skills + Conflict management skills + Attention to detail + Interpersonal skills I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!! Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like' environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers. If you do not receive any response after two weeks, please consider your application unsuccessful. NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S DIVERSITY AND INCLUSION PLANS